Jr Mulesoft Support Analyst

Junior MuleSoft Support Analyst
Job Number: 25-04306

Use your skills where innovative technology solutions begin. ECLARO is looking for a Junior MuleSoft Support Analyst for our client in Fort Mill, SC.

ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity.

Position Objective:

• As a Support Analyst (Integration), you will be responsible for managing and supporting custom API solutions, API Platform management, and solutions integration for the organization.
• This role requires a strong technical background, excellent problem-solving skills, collaborate with various teams, and the ability to work in a fast-paced environment.

Pay Rate: $60.00 - $65.00/Hour

Responsibilities:

• Provide advanced technical support to resolve complex issues related to MuleSoft integrations, including diagnosing and troubleshooting system errors and performance issues.
• Work closely with developers to understand the root causes of issues and implement effective solutions.
• Manage integrations with other systems and tools to ensure seamless data flow and process automation.
• Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.
• Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability.
• Proactively catch and remediate potential issues to avoid end user impact.
• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
• Respond to major incidents and demonstrates the skills to identify and solve issues quickly to avoid financial losses.
• Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix.
• Work on improving monitoring/alerting to proactively catch known issues.
• Manage day-to-day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow-ups.
• Escalates problems to appropriate teams as necessary.
• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations
• Develop and deliver knowledge documents and shares knowledge with the team.
• Provide 24x7 support and participate in on call rotation for critical production systems.

Qualifications:

• Bachelor's Degree in Computer Science or other relevant engineering field.
• 3-5 plus years of relevant, hands-on experience as an Integration Engineer with 3 years of experience with developing or supporting MuleSoft API or other relevant technologies.
• Proficiency in MuleSoft Anypoint Platform, including API management, data transformation, and flow design.
• Knowledge of associated technologies such as Java, XML, JSON, and REST APIs.
• Advanced knowledge of MuleSoft Anypoint Platform components, including API Manager and Runtime Manager.
• Proven ability to conduct root cause analysis and troubleshoot complex integration issues effectively.
• Understanding of industry standard system architecture and system management tools.
• Experience in Agile/Scrum development cycle environments.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• Preferred experience in building monitoring and alerting dashboards using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. and other site reliability best practices concepts.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Jeanine Hastings


Jeanine Hastings LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.