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Job Title: Telecom Administrator
Location: Denver, Colorado 80203 (Hybrid Job)
Duration: 6+ Months ContractJob Description:Required Background/Knowledge: - Fundamental understanding of telephone call routing systems
- interactive voice response (IVR)
- call flow
- call routing
- commercial phone systems
- Experience with technical problem analysis and resolution related to telephone and call center systems
- Knowledge of call center systems (preferably Genesys)
- General knowledge of cloud telephone systems
- Familiarity with emergency outage protocols
- Ability to communicate and collaborate effectively with numerous partners/stakeholders
- Ability to communicate technical information to audiences with differing levels of technical understanding
- Ability to establish consensus with numerous partners/stakeholders
Preferred Background/Knowledge: - Call center contract management
- General knowledge of FEDRamp standards
- Basic SQL Familiarity
- Basic Data Analysis techniques
- Familiarity with Lumen/Century Link
- Familiarity with AWS S3 Cloud storage
Date Posted: 27 March 2025
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