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Hello, My name is Anubhav and I'm a recruiter at Artech. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position. If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at . Below are the position details for your reference: Job Title: Service Desk Technician Location: Colorado Springs, CO 80916 Duration: 06 Months+ (Possible extension) Work Schedule: Saturday to Wednesday (Thurs & Friday will be week off) Shift Timing: 10pm-6am Clearance: Active Secret Certification: Active Security+ You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Customer experience is key and thus the Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services. What you'll do:
• Manage Service Desk queues, identify trends, provide improvement plans and resolve tickets
• Provide expertise for the resolution of technical problems and troubleshoot issues
• Respond to and update Service Desk tickets
• Create/Receive/Escalate/Track work orders and incident tickets
• Properly route work orders and incident tickets to the appropriate group
• Create and modify accounts in Active Directory
• Monitor network for outages
• Resolve incidents using internal subject matter experts (SMEs) and OEM SMEs
• Assist with reactive and proactive Problem Management
• Support Change/Asset Management as required, via ticketing processes.
• Interface with various levels of Air Force customers: CFP, NOS, MCCC, AMAC to jointly troubleshoot
• Support/Coordinate Authorized Service Interruption support after hours.
• Document procedures, processes, customer guides, and internal technical documents
• Track metrics for incident tickets and watch for trends
• Monitor the network, applications, configurations, server configurations, NetFlow, logs, device tracker, virtualization, database performance, storage performance, and patch management
• Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
• Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs
• Other project support as needed QUALIFICATIONS Associates degree in Information Technology Computer Science or equivalent 2 - 3 Years of relevant experience; Minimum of 3 years supporting end-users of networked computers (laptops/desktops); Minimum of 3 years of progressive experience in a call center/service desk environment What you'll need:
• An active CompTIA Sec+ CE certification (DoD CyberWorkforce 8140 certification IAT Level II )
• Active DoD Secret Clearance
• Service Desk (Remedy or SNOW experience): 3+ years
• Proven customer support and ability to troubleshoot complex environments
• Supporting the Windows OS: 3+ years
• Knowledge of Active Directory Users and Computers
• Client Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
• Strong troubleshooting and problem-solving skills Desired experience:
• Air Force Network IT experience preferred
• Experience using SolarWinds monitoring application
• Basic understanding of static routing, ACLs, OSPF, and BGP protocol Regards, Anubhav Tiwari Associate Recruiter CORE Cell: +1- Email: 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 Website:
Date Posted: 30 April 2025
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