Job Description

Hello, I am Shashank, a recruiter at Artech, the largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a few job openings that may interest you. Please find the below summary of one of our current opportunities. Please let me know the best time to reach you, or you may call me directly at , However if you are not interested at this time, feel free to refer this position to someone you may know to be a fit. Job Title: Network Operations Center Technician Duration: 12+ Months (possible Extension) Location: Silver Spring, MD 20993 Job Description: is looking for an onsite Network Operations Center Technician (Multiple Shifts) to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100's of applications. What You'll Do: The mission of this group is to provide 24x7x365 operational and administrative support for the client Manage all incoming and outgoing support requests related to the network and business infrastructure Will work with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at the FDA White Oak (10903 New Hampshire Ave, Silver Spring, MD) location. Monitor systems, applications including high and low level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues. Shift Schedule: Sunday - Wednesday : 6am-2pm, 12pm-10pm, and 10pm-6am Wednesday - Saturday : 6am-2pm, 12pm-10pm, and 10pm-6am. Required Qualifications: High School level plus some advanced training; Minimum of 3 years Cisco networking skills 1-3 years of NOC experience SolarWinds monitoring experience ServiceNow or other ticketing systems Ability to concurrently manage multiple tasks Strong troubleshooting skills Must be able to obtain and maintain a Public Trust Clearance Desired Qualifications: Cisco CCNA Certification CompTIA Certification Knowledge of network technologies, connectivity, protocols, and security. Best Regards, Shashank Mishra Recruitment Specialist Cell: Email: 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 Website: