Jira Administrator

Jira Administrator
Jacksonville, FL
Contract to Hire

Onsite position

The Jira Administrator will be responsible for the configuration, customization, and administration of Jira. As the primary point of contact for all Jira-related matters, the successful candidate will collaborate with cross-functional teams to design workflows, troubleshoot issues, and enhance the platform to meet the evolving needs of the organization. This role requires a strong understanding of Jira's capabilities and best practices to deliver an exceptional user experience and streamline project management processes.

Responsibilities:

1. Jira Configuration and Customization:

o Collaborate with stakeholders to gather requirements and design Jira workflows, issue types, custom fields, and screens to align with business processes.

o Configure permissions, user roles, and security schemes to ensure appropriate access controls and data privacy.

2. Issue Tracking and Project Management:

o Assist teams in setting up projects and boards in Jira to facilitate effective project planning, tracking, and reporting.

o Create and manage Jira filters, dashboards, and reports to provide insights into project progress and team performance.

3. Plugins and Integrations:

o Evaluate, install, and configure Jira plugins and integrations to extend the platform's capabilities and integrate with other tools in the technology stack.

o Stay informed about the latest Jira updates and plugins to recommend relevant improvements to the platform.

4. User Training and Support:

o Provide training and support to end-users on Jira best practices, workflows, and functionalities.

o Address and resolve user inquiries and issues related to Jira usage in a timely and professional manner.

5. Performance Monitoring and Optimization:

o Monitor the performance of the Jira instance, identify bottlenecks, and implement optimizations to ensure optimal system performance and reliability.

o Conduct regular health checks and maintenance tasks to keep the platform running smoothly.

6. Security and Compliance:

o Implement and enforce security measures to safeguard Jira data and ensure compliance with data protection regulations and internal policies.

o Conduct periodic security audits and vulnerability assessments.

7. Continuous Improvement:

o Identify opportunities for process improvement and automation within Jira and lead initiatives to enhance the platform's functionality and user experience.

o Stay up-to-date with industry trends and best practices to drive innovation and efficiency.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2 years experience as a Jira Administrator, handling configuration and administration of Jira instances.

• Solid understanding of Jira workflows, issue types, and customization options.

• Familiarity with Jira plugins and integrations, such as Agile boards and automation tools.

• Strong problem-solving and troubleshooting skills to resolve Jira-related issues efficiently.

• Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.

• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

• Jira Administrator or Atlassian Certified Professional (ACP) certification is a plus.

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