Job Description
Job Title: Jira Admin Duration: 6+ months Office Address: Detroit, MI 48221 Type (Onsite or Remote): Mostly remote, but sometimes may need to travel to the below location if needed.
Job Summary: We are looking for an experienced JIRA Administrator responsible for managing, configuring, and maintaining the Atlassian JIRA platform (Cloud/Server/DC), Understanding of Jira Plugin Zephyr, supporting project teams, ensuring system stability, and enabling process optimization across the organization.
Key Responsibilities: - Administer, configure, and maintain Atlassian JIRA Software & JIRA Service Managements.
- Customize workflows, permission schemes, screen schemes, custom fields, issue types, and notification schemes.
- Integrate JIRA with other tools (Slack, GitHub, Bitbucket, AWS Cloud, ServiceNow, etc.).
- Create dashboards, reports, filters, and automate processes using JIRA Automation Rules.
- Manage user access, security roles, and permission audits.
- Support Agile practices - Scrum, Kanban board configurations, Sprint management.
- Perform routine platform maintenance, upgrades, and backups.
- Collaborate with DevOps, IT, and Product teams for troubleshooting and operational support.
- Cross team collaboration & manages project allocations
- Conduct user training, best practices enablement, and documentation.
- Participate in license management, budgeting, and vendor coordination for Atlassian products.
Qualifications: Qualifications
Required Skills: - Strong hands-on experience with JIRA administration (Cloud/Server/Data Center).
- Experience in managing Confluence, JIRA Service Management, and related Atlassian tools.
- Good understanding of Agile methodologies, ITIL processes, and SDLC workflows.
- Knowledge of REST API integration and scripting for automation (Python, Groovy, or similar).
- Familiarity with Atlassian Marketplace plugins like ScriptRunner, Xray, BigPicture, etc.
- Exposure to Cloud platforms (AWS/Azure/GCP) is a plus.
- Strong problem-solving skills with excellent communication and documentation abilities.
Certifications Preferred: - Atlassian Certified JIRA Administrator
- ITIL Foundation Certification
- Agile / Scrum Certification
Additional Information
All your information will be kept confidential according to EEO guidelines.