Position Description Serco is seeking an SCA Media Specialist 2 to support our team at Joint Base Lewis-McChord (JBLM) in Washington. The selected candidate will serve as the on-site audio/visual (A/V) technician for the Mission Training Complex (MTC), ensuring the successful setup, operation, and troubleshooting of video production and teleconference systems in support of military training operations.
In this role, you will: - Provide media services support, including the operation and maintenance of video teleconferencing (VTC) systems and streaming video technologies.
- Manage A/V resources for training activities, including After Action Reviews (AAR) and Warfighter Exercises (WFX).
- Set up AAR sites and perform technical rehearsals of all related equipment prior to events.
- Troubleshoot and support Cisco, Tandberg, Polycom systems, and streaming appliances for mid- and post-exercise reviews.
- Deliver video and image content to the government for use in MAARs and FAARs.
- Support the Command Information Center (CIC) during WFX operations.
- Handle customer support inquiries via email, phone, and monitoring tools for VTC endpoints and integrated A/V systems.
- Stay current with Army and Joint regulations relevant to this position.
Qualifications Qualifications - High school diploma or GED with at least 5 years of relevant experience; OR
- Associate's degree in A/V or Media Technology with at least 3 years of experience; OR
- Bachelor's degree in A/V or Media Technology with at least 1 year of experience.
- Active U.S. DoD Secret security clearance.
- Experience with Microsoft Teams, Outlook, PowerPoint, Excel, and Word.
- Ability to work on-site at JBLM.
- Willingness to travel up to 10% of the time.
To be successful in this role, you will have: - Strong technical skills in video production and conferencing systems.
- Ability to operate independently in a fast-paced, mission-driven environment.
- Attention to detail in setting up and managing multimedia systems.
- Effective communication skills for coordinating with military and technical personnel.
Additional desired experience and skills: - Minimum of 5 years of experience supporting and troubleshooting videoconferencing and A/V systems.
- Formal VTC training certification.
- Familiarity with Cisco WebEx Code Plus.
If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career.
Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now
New to Serco? Join our Talent Community.
ID 69532 Recruiting Location : Location US-WA-Fort Lewis Category Other Position Type Full-Time Security Clearance Secret Telework No - Teleworking not available for this position