Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Get to Know the Opportunity: Voya is seeking a highly motivated and skilled Application Support Consultant with expertise in Java and .Net to join our dynamic team. As an Application Support Consultant you will be responsible for ensuring proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of work requests and issue resolution. You will work closely with our experienced development team, contributing to the overall success of our solutions. The Application Support Consultant supports the Application Maintenance IT Manager and Director and is accountable for the tactical Application Maintenance delivery for the Digital portfolio. Application Maintenance delivery includes Technical Risk Management, Incident, Problem & Change Management oversight and performance management, Process Management and Vendor Management. Guides Application Systems solutions design through the life cycle of a set of work. Partners with teams supporting Application Development and Application Maintenance such as Quality Assurance, Release Management and Shared Services in order to maintain a stable portfolio and support model.
What You'll Contribute: - Bachelor's Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, Master's Degree preferred
- Hands on development/coding for break fixes and minor enhancements for a suite of applications
- Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of work requests and issue resolution.
- Provide technical and application portfolio risk management
- Have accountability for the technical delivery of work for a defined portfolio.
- Ensure delivery and planning of application maintenance activities in partnership with project management and coordinates with other Application Development Project teams and application maintenance teams.
- Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
- Ability to partner, collaborate and lead a team of 10 or more developers.
- Review support documentation for Operational IT governance and ensure it is up to standard.
- Identify opportunities for new services, continuous improvement, and cost reduction and manage related change requests.
- Manage the day-to-day operations (e.g. application maintenance, stability, innovation, development, incident, change & problem management)
- Ensure compliance with Voya policy and SLAs.
- Review performance results and determine when application maintenance support levels need to be changed.
- Review and validate service level report accuracy and escalate concerns/discrepancies.
- Seek to achieve the highest value service from vendors and evaluates vendor performance based on vendor metrics.
Minimum Knowledge and Experience: - 9 + years of software engineering and development or operations, including five years in technical leadership.
- Hands on experience in Java, Spring Boot, microservices, Java script framework (Node, Angular, Handlebar etc), MySQL, HTML, Oracle DB, Linux, Windows, Cloud and CSS.
- Knowledge on production support and production incident trouble shooting skills.
- Ability to embrace, adapt and lead through change, fosters effective partnerships, and drive effective collaboration with peers and vendor resources.
- Expertise in new computing architectures and implementation of networked computing structures
- Demonstrated expertise working across multiple platforms/technologies
- Ability to effectively communicate in both technical and business terms
- Knowledge on ITSM process and tools such as ServiceNow
- Cloud Technologies - Open shift container platform/ Kubernetes, AWS, Docker, Apigee gateway
- App and Web Servers - JBoss, Tomcat, WebSphere, WebLogic, IIS
- Web Technologies - Java, JSP, Servlet, Java API, HTML, Java script, Maven, C , .NET, ASP .NET Web services
- Framework - Struts, Spring MVC, EJB, CCF
- DevOps technologies - GitHub, Jenkins, XLD, SonarCube, Artifactory
- Security tool - Snyk
- Monitoring tool - Dynatrace, Grafana, Foglight
- Database - Oracle, SQL server, DB2 and Sybase, SSIS
- Other Tools - HP ALM, IBM ClearCase & ClearQuest, Clarity, Microsoft Office, ServiceNow, SharePoint
- Experience with Devops and CICD pipelines
- Ability to multitask, meet tight deadlines, shift and adjust work effort based on critical priorities and SLA's.
- Experience in Application Management.
- Good written and verbal communication skills.
- Flexibility to work in occasional nights and rotational weekends as needed.
- Expert analytical resource focusing on highly visible, complex and critical priorities.
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
- Resolves problems related to systems integration, compatibility, performance, stability, etc. across multiple applications/platforms.
- Participates in designing and maintaining systems based on application architectures that improve business processes and in alignment/support of critical business strategies.
- Facilitates continuous process and performance improvements within application portfolios.
- Determines organizational impact of software maintenance issues and develops overall strategy to address them.
- Provides feasibility analysis on potential projects and ensures maintainability/supportability is protected.
- Partners with business and technology leaders to understand and translate business objectives into technological solutions
- Partners with product and service vendors to integrate successfully into the environment as well as partnering to solve complex vendor integration issues that may arise.
- Maintains high level understanding/knowledge of system architecture and infrastructure portfolio that supports the business process to provide in-depth solution and problem solving.
- Provides expert level knowledge during critical P1, P2 incidents to effectuate minimal outage time.
- Employs heightened sense of urgency with respect to stability issues, particularly those impacting our externally facing application portfolio.
- Ability to develop robust Disaster Recovery plans and participate/lead teams through DR testing resulting is successful outcomes.
- Ability to communicate effectively with business partners while troubleshooting issues and identifying defect fixes/enhancements.
- Maintain an architecture/infrastructure/application knowledge level that facilitates the ability to assess organizational/stability impacts for all Change related activity.
- Engages in critical vulnerability and security related matters and has the knowledge and ability to influence quick resolution to mitigate organizational risk.
- Coaches and mentors less experienced analysts/managed service partners, provides guidance on assignments to other team members
Preferred Knowledge and Experience: - Knowledge of .NET Framework, C , ASP .NET would be of additional advantage
- Deployment and configuration management skill also will be an added advantage.
Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
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