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Job Description
• Established knowledge and experience in writing queries against databases - preferably SQL, DocumentDB (AWS)
• Knowledge of REST API and WebAPI
• Hands on experience Java, Springboot, Microservices.
DUTIES AND RESPONSIBILITIES
• Fallout assignments are assigned to the team and completed within SLA
• Track fallout assignments and adherence to completion by offshore team members
• Lead the efforts in the identification of issues to include tracking and development of solutions to automate repeated process/steps/tasks
• Lead the root cause analysis process for any new issues/ticket patterns identified by the team
• Lead the efforts in identifying resolution steps for individual errors
• Act as the liaison between onshore and offshore resources to ensure practical and technical knowledge is passed throughout the team
BASIC / MINIMUM QUALIFICATIONS
• Bachelor's degree Engineering, Information Technology, Computer Science or related field, and/or related work experience.
• Minimum five (5) years' experience in Application/Provisioning Support, Telecommunications, or other related fields
ADDITIONAL JOB QUALIFICATIONS
• Established knowledge and experience in writing queries against databases - preferably SQL, DocumentDB (AWS)
• Knowledge of REST API and WebAPI
• Hands on experience Java, Springboot, Microservices.
• Established knowledge in using ticketing and software tools such as: BClient Remedy, Incident Portal, Jira, Cherwell etc.
• Experience operating as a lead resource to an offshore team of at least 5 other members
• Experience in using/writing queries/dashboards in Splunk
• Experience in Telecom industry, specific to provisioning flow for HSD, Voice, Video line of business
• Highly organized with exceptional attention to detail
• Excellent oral and written communication skills
• Ability to adapt communication style to effectively work with multiple levels within an organization
• Established knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activation
• Established knowledge and experience using development tools, application frameworks, and testing tools
• Experience with diagramming software, such as Visio
• Additional responsibilities assigned by management
Date Posted: 23 April 2025
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