First Hawaiian Bank is currently seeking a customer-focused, engaging, detail-oriented Japan Customer Service Representative to join our International Banking Department. In this role, you will be responsible to provide customer service primarily to Japanese mass market customers through a customer service platform referred to as "Japan Help Desk". Japan Help Desk provides customer service to Japanese mass-market customers.
The successful candidate will be hired for the level of the position that aligns with their experience.
Compensation The hourly salary range for this role is $19.50-$23.50/hour; commensurate with experience.
Work Schedule Monday-Friday 8:00am - 5:00pm (hours may vary)
The ideal candidate will have: - High School Diploma or GED required.
- Bachelor's Degree preferred.
- Professional level bilingual capability in English and Japanese in reading, writing, and speaking required.
- 1 - 2 years' experience with Japanese clients in customer service preferred.
- Ability to read, write, and speak English and Japanese at a professional level.
- Familiarity with Japanese business culture.
- Familiarity with financial statements and banking products.
- Strong written and verbal communication.
- Ability to use judgment and discretion in problem resolution.
- Able to handle confidential matters judiciously.
- Possesses attention to detail with excellent follow-through.
- PC proficiency in Microsoft Office required.
- Must have good organizational skills.