Job Title: IVR/UAT Tester
Duration: 12-month contract to hire project
Responsibilities: - Responsible for, primarily Manual and User Acceptance Testing within the IVR Team
- Developing and executing manual regression and functional tests for IVR modules surrounding the cloud migration of CSaaS solution.
- Performing deep UAT test planning, test case design, and test execution for IVR Modules
- Might be involved in the procurement and management of test data sets (including test phone numbers, scripts, accounts, etc.) but much of this is already in place.
- Working closely with Business Analyst to gather and document requirements, responsible for communication of status to Engineering teams and leadership.
- Partnering with Kavitha's team and test automation engineers for escalations
- Documentation of test results, collaboration within QA team and Engineering team to resolve and 'bubble up'
- Should be an individual contributor, self-starter, strong communicator
- Not a deal-breaker if someone does not come from an IVR/Contact Center environment, but should prioritize these candidates-they have had issues in the past with the learning curve with testers who do not have this background. Very nice to have with experience in NICE InContact and/or Genesys.
- Test case documentation and outputs largely recorded in Excel at this point.
Must Have: - Background in Manual and User Acceptance Testing
- Experienced in UAT test planning, test case design, and documentation
- Strong communication skills and ability to collaborate with PMO (Business Analysts) around gathering requirements and status updates
- IVR/Contact Center Experience
- Any experience in/exposure to test automation scripting