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- We are seeking an experienced Architect with 10 to 14 years of experience in IVR technology to join our team.
- The ideal candidate will be responsible for designing and implementing innovative IVR solutions that enhance customer experience.
- This role requires a deep understanding of IVR systems and the ability to work in a hybrid work model during day shifts.
Key Skills: IVR , Architect
- Minimum Experience : 12 Yrs
Roles & Responsibilities: - Lead the design and development of IVR solutions to meet business requirements.
- Oversee the implementation of IVR systems to ensure seamless integration with existing infrastructure.
- Provide technical expertise in IVR technology and best practices.
- Collaborate with cross-functional teams to gather and analyze requirements for IVR projects.
- Develop detailed technical documentation for IVR solutions.
- Ensure the scalability and reliability of IVR systems.
- Conduct regular performance assessments and optimizations of IVR systems.
- Troubleshoot and resolve any issues related to IVR systems.
- Stay updated with the latest trends and advancements in IVR technology.
- Mentor and guide junior team members in IVR technology.
- Ensure compliance with industry standards and regulations in IVR implementations.
- Contribute to the continuous improvement of IVR processes and methodologies.
- Communicate effectively with stakeholders to provide updates on project progress and challenges.
Additional Job Details: - Must have extensive experience in IVR technology and systems.
- Should have strong analytical and problem-solving skills.
- Must possess excellent communication and collaboration abilities.
- Should have a proven track record of successful IVR project implementations.
- Must be able to work effectively in a hybrid work model.
- Should have a deep understanding of industry standards and regulations related to IVR.
- Must be committed to continuous learning and staying updated with technological advancements
Education: - A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry
Date Posted: 07 April 2025
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