ITSM Process Business Analyst

Job Title: ITSM Process Business Analyst
Location: Charlotte, NC Plano, TX Richmond, VA Atlanta, GA Jacksonville, FL Jersey City, NJ New York, NY Chicago, IL
Duration: Fulltime

Skills:- Business Analysis ITSM

Job Description :

Key responsibilities:

• Collaborate with process designers to identify procedure and knowledge needs
• Create procedures to ensure consistently executed control and process operations
• Create knowledge articles to support process end users adoption
• Assess previously published materials, updating as needed
• Maintain documentation standards for procedures, articles, and other reference documents
• Support learning team in development of training materials
• Perform other duties as assigned

Required Skills:

• Minimum of 5 years of experience as a writing procedures
• ITIL v3 Foundation Certification
• Experience writing knowledge articles or learning materials for users of ServiceNow or a comparable ITSM platform such as Remedy
• Experience performing work as a part of an agile/scrum team using Jira for work tracking

Desired skills:

• Self-starter with ability to handle multiple assignments simultaneously
• Experience in process and procedure design for IT Asset, Configuration, Incident, Problem, Change, Knowledge, or Request Management
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation for various audiences
• Superb written communication skills, with a keen eye for detail

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.