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Job Role: ITSM Consultant
Location: DC Metro (2days onsite and 3 days remote)
Duration: 6 months
Job Description:
The ideal candidate will have experience in Freshservice, BMC Remedy, or a similar
service management product implementation, configuration, and a strong understanding of IT
Service Management (ITSM) processes.
The successful candidate will help lead the implementation of Freshservice, including
configuration, testing, and deployment; provide technical expertise and guidance to clients in
the areas of ITSM best practices, workflows, and configurations; collaborate with internal
teams to identify and resolve technical and business challenges; continuously improve
implementation methodologies and practices to increase efficiency and effectiveness.
Date Posted: 31 March 2025
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