ITS Servicenow CMDB/Discovery Administrator

Work where every moment matters. Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Position Summary: The administrator will be primarily responsible for configuration of the CMDB and Discovery lines of the ServiceNow platform. The administrator will participate in requirement gathering for designing, configuring, and maintaining Discovery as well as resolve discovery errors, work with related SMEs, maintain Discovery schedules and MID servers. The administrator will lead the design and maintenance of the configuration management plan, CMDB structure, perform internal audits, and support ITS teams with the maintenance of configuration items. The administrator will proactively share issues, risks, and opportunities to build competitive edge and efficiencies across the platform in their respective area. Position Responsibilities: Key Areas of Responsibility 1. Mentorship a. Provide technical guidance and mentorship to development teams, ensuring industry best practices 2. ServiceNow Platform a. Liaison with IT managers b. Executes the determined CMDB processes c. Maintains governance in accordance with CI, product, and service owners d. Manages the CI lifecycle e. Ensuring configuration management activities operate in line with SLA targets f. Review and analyze CMDB reports, configuration management, and metrics g. Proactively seeks improvements by performing health checks h. Validates data accuracy for CMDB i. Collaborates with IT Service Management leadership, service/process owners, delivery teams and ServiceNow admins/developers to configure the CMDB Health preferences j. Design and configure architectural solutions in the ServiceNow Discovery tools of items such as virtual servers, OS level, patch level, database version, routers, switches as well as other discoverable data k. Managing ServiceNow Discovery MID-servers 3. Maintains governance in accordance with product and service owners. a. Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance. b. Maintains compliance with system policies regarding sensitive data. Working Relationships: This Job Reports To (Job Title):ITS ServiceNow Platform Director Nature of Supervision o Internal: HHC Staff, IT Technical, Application and Security Teams o External: Vendors Requirements and Specifications: Education Bachelor's degree in Information Systems, HealthCare Management, Business Administration, or related field. Extensive experience may substitute for education. Experience Minimum: Five (5) years' progressive experience on the ServiceNow Platform Preferred: Five (5) or more years' progressive experience on the ServiceNow Platform Licensure, Certification, Registration Minimum: o ServiceNow Certified System Administrator (CSA) o ServiceNow Certified Implementation Specialists (CIS) Discovery Preferred: o ITIL o ServiceNow Certified System Administrator (CSA) o ServiceNow Certified Implementation Specialists (CIS) Discovery o CMDB Fundamentals Knowledge, Skills and Ability Requirements: ITIL CDSM Knowledge of ServiceNow Discovery, MID Server Architecture, Probes, Sensors, Identifiers & Business rules Knowledge of Data Center infrastructure, IP ranges, and cloud environments Configuration Management CMDB Experience developing, documenting, implementing, and maintaining ServiceNow Discovery and CMDB governance processes, procedures, policies, and related documentation Strong analytical and problem-solving ability Good communication, written and documentation skills to gather requirements from customers, process owners and cross platform teams Ability to read and understand oral and written instructions, and effectively communicate information We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Information Technology Organization: Hartford HealthCare Corp. Title: ITS ServiceNow CMDB/Discovery Administrator Location: Connecticut-Farmington-9 Farm Springs Rd Farmington (10566) Requisition ID: