We are looking for a motivated and enthusiastic Entry-Level IT Specialist to join our team. In this role, you will support employees in learning and using various technology platforms and tools. Your focus will be helping team members gain the knowledge and confidence to use technology effectively in their work and ensuring smooth communication between people and systems.
You will work under the guidance of the Director of IT and the Technology Systems Integrator and collaborate with the Design Technology team in the following areas:
Key Responsibilities:
Documentation:
- Help create and maintain user guides, manuals, and video tutorials for company tools and systems.
- Assist in keeping the IT Knowledge Base accurate, clear, and user-friendly.
Technical Support:
- Provide first-level support for employee technical issues related to hardware, software, and network systems.
- Troubleshoot problems with local desktops, laptops, and peripherals such as printers and monitors.
- Assist with imaging, setting up, and deploying workstations and virtual machines.
- Perform regular maintenance, updates, and patches on computers and virtual machines.
- Respond to support tickets in a timely and professional manner.
System Management:
- Monitor system performance and ensure the security and reliability of hardware and virtual infrastructure.
- Assist in managing inventory of IT assets and maintaining documentation of configurations and procedures.
- Help manage user accounts, permissions, and access to shared resources.
Qualifications:
- Basic understanding of computer hardware, operating systems (Windows), and networking fundamentals.
- Familiarity with remote desktop tools and virtual machine environments.
- Familiarity with Microsoft Office 365 suite.
- Strong problem-solving skills and attention to detail.
- Willingness to learn and adapt to new technologies and procedures.
- Good communication skills and a helpful, team-oriented attitude.
- Positive attitude and strong willingness to learn and help others.
- Ability to work well with people at different skill levels and backgrounds.
About the Firm
70 years ago, SMMA pioneered an approach that integrates architecture, engineering, interior design, and planning to turn the most tangled design problems into refined and unexpected answers. Together, our diverse, integrated team of experts works across disciplines, sharing perspectives, inspirations, and ideas. We are bound by mutual trust, aligned by shared values, and united in focus on a single goal-our client's goal.
Our work straddles seven markets- Development, Government, Higher Education, K-12, Life Sciences, Technology, and Workplace-with the opportunity to work across a wide range of projects and specialisms.
SMMA is a 100% employee-owned company, where every team member is an invested stakeholder. Our collective ownership fuels our passion for excellence, driving us to attract top talent and deliver exceptional results for our clients. Here, your voice matters, your ideas shape our future, and your success directly contributes to our shared growth.
Company Perks
- Employee-owned firm with Employee Stock Ownership Program
- Hybrid work-from-home policy
- Competitive benefits including paid time-off, company-funded MA Paid Family and Medical Leave, company-paid dental plan, company-paid life insurance, and 401(K) matching
- Employee Assistance Program (includes confidential emotional support, legal guidance, and financial resources)
- Mentor/protégé program
- Educational reimbursement
- Licensure and membership reimbursement
- "Lunch and Learns" with internal and external speakers
Please note: SMMA does not offer H-1B visa sponsorship for this position.