IT Telephony Engineer

Salary: $68,363.00 - $98,443.00 Annually
Location : Portsmouth, VA
Job Type: Full-Time Regular
Job Number: FY1
Department: Information Technology
Opening Date: 05/14/2025
Closing Date: 5/28/:59 PM Eastern

General Statement of the Job & Essential Functions
GENERAL STATEMENT OF JOB
Under general supervision, is responsible for the operation of voice networks including software and hardware linking computer systems, telephone systems, and other electronic equipment in City departments and agencies. Works to maintain the high availability of voice networks, design and implementation, and recommends advances in voice technology to improve voice communications connectivity throughout City departments. Reports to the Chief Information Officer.
ESSENTIAL JOB FUNCTIONS
Installs, maintains, and tests all wired and wireless voice communications equipment including handsets, Bluetooth technology, and communications gateways. Troubleshoots and resolves voice network problems. Installs new software and upgrades software for voice operations.
Recommends advances in voice network technology to improve data and voice services; designs voice network topologies and configures equipment to provide optimum performance. Monitors the performance of all voice network segments; minimizes network delays and bottlenecks.
Manages all add, move, and changes of user extensions and physical location software updating for emergency services.
Maintains accurate equipment inventory and maintenance records. Manages equipment warrantees and maintenance plans.
Administrates City telephone systems.
Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge, Skills & Abilities
PERFORMANCE INDICATORS
Knowledge of Job: Thorough knowledge of networking protocols. Has thorough knowledge of the principles and practices of voice network administration, including LAN, WAN, VOIP, SIP. Have thorough knowledge of the operating characteristics, capabilities, limitations, and service requirements of computers and auxiliary equipment to include network routers, switches, and telephone equipment. Has thorough knowledge of the operation of computers, computer and telephone software, and peripheral equipment. Has considerable knowledge of the various types of input and output media. Has considerable knowledge of data processing operations, procedures, and terminology. Has general knowledge of modem practices and procedures. Has some knowledge of current literature, trends, and developments in the field of computer operations. Is able to detect and repair network failures. Able to revise production and testing schedules for the achievement of maximum computer time utilization. Able to understand and follow complex oral and written instructions. Is able to prepare clear and concise instructions and convey them orally and in writing. Is able to establish and maintain effective working relationships as necessitated by work assignments. Has knowledge of VLANs, Trunking, IP Telephony and QOS service implementation
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all City departments and divisions, co- workers, and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."
Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, City policy, standards, and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.
Attendance: Attends work regularly and adheres to City policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with City policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the city.
Relationships with Others: Shares knowledge with supervisors and staff for mutual and City benefit. Contributes to maintaining high morale among all City employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the City and project a good City image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the City. Interacts effectively with fellow employees, supervisor, professionals and the general public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines and events.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the City and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Education, Experience & Special Requirements
EDUCATION & EXPERIENCE
Bachelor's Degree in Business Administration or a related field; 3 to 5 years' experience in network administration computer installation, telephony and maintenance and repair of LAN and WAN equipment; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.
Physical Demands
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

TO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements: Must be physically able to operate a variety of computers and peripheral equipment, scanners, copiers, typewriters, telephones, etc. Must be able to exert up to 50 pounds of force to carry, push, pull or otherwise move objects. Must have the ability to stoop, kneel, crouch, crawl, climb, and balance. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time. Requires occasional use of city vehicle.
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Receives instructions, assignments, and/or directions from supervisors. May include giving instructions, assignments, and/or directions to subordinates.
Language Ability: Requires the ability to understand electrical and computer language. Must be able to read a variety of computer/network/equipment manuals, reports, records, diagrams, etc. Requires the ability to prepare network analysis, maintain equipment inventories, track lP addresses and network performance, and configure and maintain routers and firewalls.
Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret an extensive variety of technical instructions in written, oral, schedule, mathematical or diagrammatic form; to deal with several abstract and concrete variables.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including computer programming languages.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; to multiply and divide; to interpret graphs; and to calculate percentages and decimals.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width . click apply for full job details