Salary: $30.17 - $38.45 Hourly
Location : Springfield, OH
Job Type: Administrative Position (full-time)
Job Number: E6761
Department: Information Technology
Division: Information Technology
Opening Date: 03/19/2025
Job DescriptionThe Information Technology (IT) Technician is responsible for performing highly technical professional work in support of the City's Information Technology Division.
Examples of Duties- Provide technical support to end users, including resolving issues with hardware, software, networking, and other devices.
- Troubleshoot and resolve network and server related issues.
- Perform hardware repairs, software installations/upgrades and manage system configurations.
- Perform maintenance tasks on network devices such as software or firmware upgrades.
- Identify and resolve network performance issues.
- Manage and troubleshoot network security issues.
- Comply with all data backup, disaster recovery, software licensing, security and authorization policies.
- Monitor system performance and proactively make improvements.
- Other related duties as assigned.
Qualifications- Associate degree in Computer Science or related field and supplemented by a minimum of five years of experiencein technology.
- Experience with a wide range of computer, mobile, and peripheral equipment.
- Familiarity with Active Directory, VMware virtualized environments, and cloud based computing. (Preferred)
- One or more: CompTIA A+, Network+, Security+ certifications. (Preferred)
- Possession of a valid Motor Vehicle Operator's License.
Knowledge, Skills and Abilities- Knowledge of LAN/WAN architecture and principles, networking protocols and troubleshooting of wired and wireless networks.
- Ability to replace and repair computer hardware, and effectively use handheld network diagnostic tools. (Cable tester, Tone generator, punchdown tools).
- Strong organizational and time management skills to prioritize tasks, manage multiple assignments, and meet deadlines effectively.
- Ability to work well both independently and in a team environment, demonstrating significant initiative and self-motivation.
- Excellent written and verbal communication skills, and ability to effectively communicate with technology users of all skill levels.
The City of Springfield is committed to a diverse workforce as it enriches and strengthens how we advance our mission. We are proud to be an equal opportunity employer, welcoming applications from all individuals, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, disability, and all the other characteristics that make us unique. Our goal is to be the place where a diverse mix of talented people want to work.
HEALTH BENEFITS Employees pay 15% of the monthly medical insurance premium through Anthem Blue Cross Blue Shield, which includes prescription coverage. Single and family coverage is available. The City health care plan is a high deductible healthcare plan. You will become eligible for medical insurance on the first of the month following your start date, or on your start date if you start on the first of the month.
HEALTH SAVINGS ACCOUNT Each year the City deposits 75% of your health insurance deductible amount into an HSA account in your name if you participate in the annual wellness screening. If you choose not to participate in the wellness screening, the City will deposit 50%.
DENTAL The City pays half of the full premium up to a maximum of $30 per month for dental.
LIFE INSURANCE The City pays 100% of the premium for term life insurance to all active permanent, full-time employees. Hourly employees receive $15,000 of coverage; salaried, professional, and management employees receive $50,000.
RETIREMENT PENSION The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System (OPERS). The employee's share is 10% of their gross salary.
RETIREMENT SAVINGS You have the option to enroll in a voluntary retirement savings plan, such as a 457(b) deferred compensation plan or Roth IRA.
VACATION New full-time employees receive 80 hours of vacation upon hire. Following six months of service, you receive an additional 24 hours. At one year of service, you accumulate vacation at a rate of 0.0769 per hour, or 20 days per year.
SICK LEAVE All employees accrue sick leave at the rate of 0.0575 hours per hour, or approximately 15 days per year.
PERSONAL LEAVE After six months of service, you receive two personal days, or 16 hours, per year.
HOLIDAYS The City observes 13 holidays per year.
FITNESS CENTER You have 24/7 access to a fitness center located in City Hall. The center includes a variety of commercial equipment including cardio and resistance machines and free weights.
EXPERIENCE PAY Experience Pay will start after 5 years of service, which grants additional compensation to employees who have completed five or more years of total service with the City.
TUITION REIMBURSEMENT All permanent full-time employees are eligible to participate in the City's Tuition Reimbursement plan, provided they have at least one year of continuous service with the City and it is subject to policy terms and conditions.