GENERAL STATEMENT OF RESPONSIBILITIES:To assist in providing technical skill and knowledge to ensure the smooth and efficient operation of the District's network system; and to assure the safe and efficient operation of computer and software technology for staff and students.
PRINCIPAL DUTIES: - Installs, configures, runs and supports a variety of software application, memory chips, computer cards, printers and hubs;
- Assists in maintaining the operation and repair of the technology network, stations and peripherals;
- Troubleshoots equipment such as cables, power cords, connectors, printers, modem ports, batteries, memory space and other external devices;
- Reviews and debugs error messages to determine software or hardware problems and takes appropriate action to resolve problems;
- Assists in monitoring and maintaining servers;
- Assists with the operation of the network system;
- Assists in overseeing the users and groups on the file server;
- Inspects, maintains and performs minor equipment repairs to keep all workstations running properly and without errors;
- Provides technical support on issues related to e-mail, Internet access, data downloads and presentation devices;
- Works with a variety of peripherals and presentations devices such as scanners, CD-ROM, video cameras, overhead projectors, zip drives, etc;
- Research, review and implement current and new technologies for the computers, which include software and hardware to offer maximum understanding of constantly changing field;
- Assists in maintaining inventory records of hardware, software, lab and other support materials for each school site;
- Assists in maintaining records such as the network support manual, repair log, teacher e-mail addresses and passwords, supply use, warranty information, program documentation, etc;
- Assists in maintaining licensing records for the District;
- Interprets verbally and in writing technical manuals for individuals;
- Assists in implementing District-wide plans for support, maintenance, upgrade, expansion, and overall improvement of technology and computer resources;
- Assists in conducting technology training, as needed;
- Repairs computers and peripherals, as time allows;
- Assists webmaster with training and assists departments with development, implementation and maintenance of individual department web pages; and
- Performs other related technical tasks, as assigned.
QUALIFICATIONS: ACCEPTABLE EDUCATION, TRAINING AND EXPERIENCE:
- Highly technical training or equivalent;
- Two year's experience working in a school or related computer environment is required;
- Demonstrate skill in the installation, repair and maintenance of computer equipment and related devices;
- Demonstrate skill in evaluating and determining causes for equipment failure;
- Demonstrate ability to interpret technical information;
- Knowledge of word-processing, spreadsheets, database, e-mail systems, and software training; and
- Ability to work and communicate with diverse staff groups.
PHYSICAL REQUIREMENTS:
- Able to lift up to 50 pounds; no history of back problems.
SPECIAL REQUIREMENTS:
- Ability to accommodate flexible hours and days; and
- Valid driver's license and personal vehicle for local travel.
COMMITMENT AND DEPENDABILITY:
- Maintains consistent and punctual attendance;
- Willing to be an integral member of a successful team;
- Dedication to providing the highest level of service; and
- Adherence to polices and procedures.