IT Technician

Essential Job Functions:

• Support local users directly, handling issues across all technology including Azure administration, workstations, servers, printers, networks, and vendor-specific hardware and software.

• Build and configure systems for employee's use within the corporate office and remote users.

• Respond to requests for technical assistance via phone, chat, or email, and provide regular updates to users on their support requests.

• Diagnose and resolve technical issues, both onsite and remotely, and document all user interactions for tracking and reporting.

• Provide users with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.

• Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).

• Communicate to users: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.

• Maintain specific knowledge of the users and how IT relates to their business strategy and goals.

• Document internal processes and procedures related to duties and responsibilities.

• Additional duties may be assigned, as required.

Knowledge, Skills, and Abilities:

• Experience working in HIPAA compliant environment.

• Experience with Active Directory Administration, Exchange On-Premises and Office 365 Administration, understanding of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA).

• Monitoring and verifying Azure backup solutions and troubleshooting backup issues.

• Basic understanding of mobile devices management and remote support. Experience with IBM MAAS360 is a plus.

• Experience configuring and supporting Microsoft Teams phone system is a plus.

• Knowledge of printer configuration and maintenance

• Knowledge in computer maintenance

• Ability to detect and troubleshoot network problems

• Familiarity with desktop support

• Knowledge in Microsoft Windows operating systems (Windows 10 and 11) and some knowledge of Mac OS

Other Skills:

• Working experience managing SQL Server environments.

• Experience managing NAS connected devices

• Ability to manage assigned tasks with minimum supervision.

• Good verbal and written communication skills, and customer service capabilities.

• Strong problem-solving abilities and attention to detail.