IT Technician

About Petersen Automotive Museum

The Petersen Automotive Museum is where automobiles tell stories, and every story has a place in history. As one of the world's largest and most diverse automotive museums, the Petersen features over 100,000 square feet of exhibit space and chronicles the evolution of outstanding automotive engineering achievements and their impact on our culture over the past 120 years. The Petersen Automotive Museum offers a range of competitive benefits.

About the role

Seeking an experienced and versatile IT Technician to support both our traditional office IT infrastructure and the unique AV technologies used in gallery spaces. This position involves a wide range of responsibilities, from swapping projector lamps and configuring digital signage using BrightSigns to creating and managing user accounts in an Active Directory environment. The ideal candidate is a self-starter with excellent troubleshooting skills and the ability to handle a variety of tasks through a structured ticketing system.

What you'll do

1. Help Desk & Ticketing System
2. • Manage and prioritize incoming tickets for IT issues and requests.
   • Troubleshoot and resolve hardware, software, and connectivity problems for staff across multiple departments.
   • Document solutions, escalate complex issues, and track resolution in a centralized ticketing system.
3. IT Infrastructure Support
4. • Create, modify, and manage user accounts in Active Directory, ensuring proper permissions and security policies.
   • Manage network access, permissions, and shared resources in coordination with the museum's IT policies.
   • Perform routine maintenance on office computers, peripherals, and network devices.
   • Install, update, and configure software, ensuring compliance with licensing requirements.
5. Gallery AV & Exhibition Support
6. • Set up and maintain AV equipment, including projectors, audio systems, and digital signage (e.g., BrightSigns).
   • Troubleshoot issues related to displays, media playback, and gallery installations to ensure smooth visitor experiences.
   • Manage projector maintenance tasks, such as changing projector lamps and cleaning or replacing filters.
7. Printer and Copier Maintenance
8. • Administer and maintain office printers, copiers, and multi-functional devices, including print server configurations.
   • Monitor consumables (toner, paper) and coordinate replacements or repairs to minimize downtime.
9. Documentation & Inventory
10. • Maintain thorough documentation of configurations, procedures, and troubleshooting steps for future reference.
    • Keep accurate inventory of hardware, software licenses, and AV components.
    • Coordinate with vendors or service providers as needed for equipment purchases, warranties, or repairs.
11. Security & Compliance
12. • Follow and enforce IT security protocols and best practices, including antivirus, firewall configurations, and password policies.
    • Ensure systems comply with museum standards and relevant industry regulations.
13. Collaboration & Communication
14. • Work closely with museum staff, external vendors, and other IT team members to identify and address technology needs.
    • Provide basic training and guidance to staff on using hardware, software, and AV equipment.

Qualifications

• Education & Experience:
• • Associate or Bachelor's degree in Information Technology or a related field preferred; equivalent hands-on experience in IT/technical support roles considered.
  • Demonstrated experience managing Active Directory, network shares, and user permissions.
  • Experience with setting up and troubleshooting AV systems (e.g., projectors, digital signage solutions like BrightSigns).
• Technical Skills:
• • Strong hardware and software troubleshooting skills (Windows OS, Microsoft Office Suite, etc.).
  • Microsoft Active Domain, Networking, Server Migration skills
  • Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and switches.
  • Proficiency with printer administration, including print servers and driver management.
  • Understanding of ticketing systems and issue tracking for efficient workflow management.
• Soft Skills:
• • Excellent communication and interpersonal skills.
  • Ability to multitask and handle multiple priorities in a fast-paced, dynamic environment.
  • Strong organizational and documentation abilities.
  • Willingness to learn new technologies and adapt to evolving museum needs.

The pay range for this role is:

28 - 30 USD per hour (Petersen Automotive Museum)