Description At Hudson Pacific Properties, we provide best-in-class office space and soundstages to the biggest names in tech (Netflix and Amazon). We're looking for an experienced
IT Technician with outstanding customer service skills to assist with IT administration and user support for our studio tenants at our Sunset Studios property in Hollywood. As the IT team, we help everyone stay connected and equipped, including the tenants who utilize our sound stages and creative offices for their productions. We are responsible for providing both the infrastructure and hands-on user assistance with all our systems and hardware, including Windows Operating Systems, Microsoft Office Suites, Computer & Server Hardware, Macs, Smartphones, iPads, iPhones, and Networking.
Are you looking to use your IT expertise and exceptional interpersonal skills to support a thriving, forward-thinking company? Join our team.
What You'll Do- Provide high-level and hands-on IT support and build positive relationships with Sunset Studios tenants across all levels, productions, and departments.
- Reset account passwords, respond to and resolve IT-related issues, and provide answers in a timely manner.
- Provide AV equipment technical assistance for conference calls, Zoom meetings, and presentations.
- Troubleshoot Windows computers, network devices, servers, RingCentral/Mitel phones, copiers & printers, computer hardware, software, and mobile devices.
- Add and terminate Azure AD / Office 365 user accounts and support Office 365 suite. Create and maintain security groups in Azure AD.
- Ensure workstations are equipped with the proper computer hardware, monitor, mouse, keyboard, and appropriate software.
- Assist with hardware and software inventory from procurement to disposal.
- Set up mobile devices and provide mobile device support.
- Assist with all Sarbanes-Oxley compliance processes and compliance with IT security policies.
- Travel and/or reassignment between studio lots may be required.
- Miscellaneous projects as assigned.
What You'll Need- Minimum of 2 years' experience supporting local and remote Windows-based PCs in a large or mid-sized corporate environment.
- Bachelor's Degree in a related field or equivalent work experience.
- Working knowledge of Windows computers, software and proficiency with Office 365 and Azure AD administration and support.
- In-depth experience with Microsoft Teams, Zoom Video Communications, SharePoint, and Windows, Antivirus solutions, Windows virtual & remote desktop solutions, Dell desktop and laptop hardware, including Multi-Function copier hardware.
- Experience with ticket management tools such as ServiceNow, Windows Desktop/Laptop Imaging practices, and system patching.
- Ability to work varied hours, including early morning, late evening or occasionally weekends, to provide on-site support.
- Strong problem-solving and troubleshooting skills in order to promptly and efficiently resolve technical problems.
- Exceptional interpersonal and communication skills.
- Bonus Points For: Experience with Windows Server, Windows System Center, Mobile Device Management, Intune, Dropbox, Citrix Xen Desktop, MFA, 2FA, SSO, Microsoft One Drive, and/or Proofpoint, knowledge of Microsoft Windows 2016 & 2019 and solid experience with Microsoft Active Directory.
Essential Physical Functions / Environment:- Requires a wide range of constant physical and office activities, including by not limited to walking, standing, sitting for long periods of time, bending, lifting, etc.
- Requires walking and climbing stairs throughout property, including construction sites.
- Requires movement between departments to facilitate work.
- Requires lifting and handling computer equipment, supplies and materials.
- Requires close, distance, peripheral vision and depth perception.
Salary Range: $24.00 to $26.00 an hour USD (subject to relevant experience)About Us Hudson Pacific Properties (NYSE: HPP) is a real estate investment trust serving dynamic tech and media tenants in global epicenters for these synergistic, converging, and secular growth industries. Hudson Pacific's unique and high-barrier tech and media focus leverages a full-service, end-to-end value creation platform forged through deep strategic relationships and niche expertise across identifying, acquiring, transforming, and developing properties into world-class amenitized, collaborative, and sustainable office and studio space.
Hudson Pacific Properties is proud to be an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law.