IT Technician

Kalamazoo, Michigan

 eTeam
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Responsibilities
  • Provides on-site client-facing support, including installation, servicing, and repairing systems.
  • Conducts quality checks on the operational status of system equipment before deployment.
  • Resolves customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
Basic Qualifications
  • 3 years of field support experience.
  • Proficiency in hardware/software installation, support, and troubleshooting.
  • Experience with Windows 10.
  • Familiarity with MS Office and OS365.
  • Experience configuring new PCs/notebooks via SCCM imaging.
  • Proficiency in ticket management.
  • Familiarity with iOS devices.
  • Ability to lift and carry up to 40lbs.
Work Environment
  • Office environment.
  • Walk-up kiosk support.
  • Vending and locker resupply.
Date Posted: 19 May 2025
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