Job Description Provides technical support on IT applications & hardware, day-to-day maintenance of LAN, WAN, data networks and voice communications. Perform any other duties as required by supervisor.
Job RequirementsMinimum Education Bachelor's degree in Information Technology or equivalent (Preferred)
Required Skills Personal Attributes
- Strong understanding of the organization's goals and objectives.
- Good written and oral communication skills; good interpersonal skills.
- Ability to conduct research into enterprise systems issues and products as required.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
Minimum Work Experience Previous 2-5 Years (Preferred)
Physical Requirements Sitting - =16-31%
Walking - 16-31%
Standing - 16-31%
Bending/Squatting - 16-31%
Climbing/Kneeling - 1-15%
Twisting - 16-31%
OSHA Category Minimal potential for direct exposures.
Visual and Hearing Requirements Must be able to see with corrective eye wear.
Must be able to hear clearly with assistance.
Color vision ability required.
Other Physical/Environmental Demands
Lifting - 0-50lbs, 50lbs or more with assistance
Carrying - 0-50lbs, 50lbs or more with assistance
Pulling - up to 100lbs
Pushing - up to 100lbs
Mission, Service, and Values Supports the hospital Mission, Service and Values.
Essential Functions Essential duties and responsibilities include the following.
- Perform first and second level IT support related activities on incidents and requests on the use of company technologies and services provided (e.g. phones, tablets, desktops/laptops, email, printers, etc ) either remotely, via email, in-person, etc
- Diagnose system failures to isolate the source of problems between equipment, system software, and applications.
- Maintains technical documentation related to the configuration of production components (i.e. hardware, operating system, applications, management tools, etc) including installation and troubleshooting instructions for each
- Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops
- Ability to clearly document issue resolution using the Service Desk incident management system.
- Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
- Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
- Ability to multi-task in a fast-paced environment
- Performs other duties as requested and/or assigned within area of expertise.
T.J Pledge I Will Show Compassion
-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
-recognize that each and every interaction I have at T.J. Regional Health matters
-show kindness and compassion towards my customers at all times
-be sensitive to the personal and private needs of every customer
I Will Cooperate With Others
-maintain zero tolerance for abusive behavior
-listen and be willing to accept fault when I make a mistake
-never underestimate the power of an apology
-refrain from blame and judgment
-bring a sense of calm to stressful situations
I Will Collaborate With Others
-value myself and every coworker as an equal part of one GREAT team working together
-treat others in a way that I would like to be treated
-participate only in conversations that are courteous, respectful, and reflect positively on my teammates
and T.J. Regional Health
-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
-speak honestly, seek truth, and act with integrity towards my teammates
-value the uniqueness and expertise that each team member contributes to the whole
-meet the need of the moment, regardless of whether or not it is considered part of my job
I Will Communicate
-smile - at everyone
-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice
that shows respect in every interaction
-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting
people at 5 feet away
-escort any customer in need (visitors, patients) to their destination
I Will Adapt To Change
-be a part of the solution when I am presented with a challenge
-embrace change and set the example for those around me
-accept openly when there are changes that T.J. Regional and/or I have no control over
-manage the expectations of others by explaining duration and next steps as often as needed
I Will Be A Champion
-serve with passion
-view myself as an owner of T.J. Regional Health and act accordingly
-take responsibility for the physical appearance of T.J. Regional Health, including my work area
-go out of my way to daily thank and compliment my customers and coworkers
-dare to make a difference and be exceptional
-constantly try to improve myself and T.J. Regional Health
-speak positively about T.J. Regional, while at work and in public places outside of work
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.