IT Technician

Help Desk Technician V - IT Touch Labor Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software WHAT YOU'LL NEED TO SUCCEED:

• Education: BA/BS

• Required Experience: 7+ years of related experience DESCRIPTION
• Provides telephone technical support to employees regarding technical aspects of assigned products.
• Answers questions about installation, operation, configuration, customization and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Maintains appropriate licenses, training and/or certifications, as needed; researches and determines applicability of new/emerging certification programs; may recommend applicable certifications for lower-level team members.
• Has a deep understanding of how teams integrate and coordinate their efforts and resources to achieve program objectives. In-depth understanding of how own technical specialism and related disciplines are applied in the context of specific DOD, Agency and/or industry standards and requirements. GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays Work Requirements