IT Technician
£31,500
6-Month Fixed-Term Contract
Manchesater (On-site)
A leading Law firm is seeking a full-time, office-based Local IT Technician for a six-month fixed-term contract in Manchester. The role involves providing high-quality first-line IT support, assisting with hardware and software management, supporting account administration, and helping deliver IT projects and office moves.
Key Responsibilities:
- Provide first-line technical support for incidents and service requests, meeting agreed service level targets.
- Respond to escalations from both internal tech support teams and the global service desk.
- Build and configure laptops for new joiners and as part of equipment replacements.
- Manage end-user hardware assets including laptops, desktops, monitors, peripherals, printers, and mobile devices.
- Maintain accurate records in the asset tracking system.
- Support account administration in Active Directory and other business applications.
- Assist with the setup and troubleshooting of audiovisual conferencing systems.
- Provide logistical support during office moves and assist in project delivery where required.
Skills and Experience Required:
- 1-2 years experience in an IT service desk or similar technical support role required.
- Strong customer service orientation with a focus on clear communication and problem-solving.
- Experience with hardware management and basic networking principles is desirable.
- Ability to document actions accurately and follow established communication and escalation procedures.
If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply.