SUMMARY The job of IT Technician was established for the purpose(s) of performing on-site technical work to troubleshoot, install, and repair servers and technology equipment throughout the district.
MINIMUM QUALIFICATIONS - Associate degree or certification in a field related to computer networking or equivalent combination of education and experience in troubleshooting computer software and hardware problems and supporting users in a network environment.
- Proficient in Linux, Mac, and Windows operating systems.
- Excellent interpersonal and communication skills both orally and in writing.
- Demonstrated knowledge of information system hardware and software troubleshooting skills and problem resolution.
- Professional work attitude and appearance.
DESIRABLE QUALIFICATIONS - Certification(s) in a field related to computer networking such as CompTIA A+, Cisco Certified Network Associate (CCNA), or CompTIA Security+.
- Experience in supporting hardware and software in an educational environment.
- Experience with Chromebook repair.
- Experience with Google Workspace for Education.
- Experience with Jamf.
- Experience with Microsoft Azure.
- Experience with FreePBX.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT - Environment: Standard office and school setting; moderate travel between district sites; exposure to potentially stressful environments; regularly perform inside and/or outside with potential for exposure to adverse environmental conditions.
- Physical: Sufficient physical ability to perform moderate lifting up to 50 pounds; regularly required to walk, sit, or stand for prolonged periods of time; may require climbing, stooping, kneeling, or crouching.
- Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
KNOWLEDGE, SKILLS, AND ABILITIES - Knowledge of various networking systems and how different technology systems interact.
- Knowledge of firewalls, switches, routers, access points.
- Ability to work with diverse groups and maintain effective working relationships with others.
- Ability to communicate technical assistance to all users.
- Ability to be detail oriented, meet deadlines, and work on multiple tasks at one time.
- Possess organizational, troubleshooting, and problem-solving skills.
- Ability to understand and brainstorm creative solutions to complex problems.
- Possess strong time management skills and work productively with minimal supervision.
- Ability and willingness to learn new systems and technology.
- Ability to handle confidential matters in an ethical manner.
TERMS OF EMPLOYMENT - The position reports directly to the IT Director.
- 12-month work schedule with normal school holidays allowed.
- Some weekend and evening hours may be required.
- Performance evaluated annually.
KEY RESPONSIBILITIES - Technical Support
- Provide timely and professional support to resolve technical issues for staff and students.
- Troubleshoot and repair hardware, including desktops, laptops, printers, projectors, and interactive whiteboards.
- Assist with the setup, configuration, and maintenance of student and staff devices (e.g., iPads, Windows/Mac computers).
- Support and maintain VOIP and Camera systems.
- Network and System Maintenance
- Support and maintain district networks, including wired and wireless infrastructure.
- Monitor network performance and troubleshoot connectivity issues.
- Assist in the installation and maintenance of network devices such as switches, access points, and routers.
- Assist in the installation and maintenance of CAT6 network cabling.
- Repair Damaged Devices
- Diagnose hardware issues in damaged devices, including but not limited to
display, keyboard, battery, motherboard, and connectivity problems. This includes but is not limited to Chromebooks, Desktops, iPads, and Laptops. - Perform repairs and replacements of defective or damaged hardware components.
- Perform quality control checks to ensure the functionality of each device is at a satisfactory level.
- Maintain and follow safe working procedures and requirements when working with electronic equipment and components.
- Ensure all repairs are performed with precision and in a timely manner.
- Maintain and track spare parts inventory.
- Maintain accurate records of all repairs, installations, and maintenance
activities, including diagnostics, procedures performed, and parts used.
- Software and Applications
- Install, configure, and update software on district devices.
- Provide training and support for district-approved educational tools, apps, and systems.
- Ensure compliance with software licensing requirements.
- Inventory and Documentation
- Maintain accurate records of hardware, software, and licenses in inventory systems.
- Document technical processes, procedures, and common troubleshooting steps.
- Assist in the management of district-wide asset tracking for technology equipment.
- Cybersecurity and Compliance
- Support the implementation of cybersecurity measures, including antivirus, firewalls, and data protection practices.
- Assist in maintaining compliance with district policies and federal/state regulations (e.g.,CIPA, FERPA, HIPAA).
- Collaboration and Communication
- Work closely with educators and administrators to understand and meet technology needs.
- Coordinate with external vendors and/or service providers for technical support and repairs.
- Communicate technical information effectively to non-technical staff.