IT Technician II

Overview:

Provide IT services to C-Level Leadership and their direct staff. Establish trust and confidence with C-level executives and their direct staff. Understand the unique needs of C-Level users, develop actions to deliver the experience. Partner and facilitate action items with the broader IT Enterprise Service Organizations. Work and collaborate in a world-class team of C-Suite Technicians and Professionals. Develop, author, and revise standard operating procedures for C-Suite IT. Flexible with work hours to accommodate core and off-hour events. Ability to operate and travel (domestic and international) between different sites and locations

Key Responsibilities:

†Provide IT services to C-Level Leadership and their direct staff.

†Establish trust and confidence with C-level executives and their direct staff.

†Understand the unique needs of C-Level users, develop actions to deliver the experience.

†Partner and facilitate action items with the broader IT Enterprise Service Organizations.

†Work and collaborate in a world-class team of C-Suite Technicians and Professionals.

†Develop, author, and revise standard operating procedures for C-Suite IT.

†Flexible with work hours to accommodate core and off-hour events.

†Ability to operate and travel (domestic and international) between different sites and locations.

Required Qualifications:

†Adept at assessing a situation for severity, urgency, and responding appropriately.

†Proven efficiency at implementing working and lasting solutions to technical problems.

†Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.

†Ability to diagnose, troubleshoot, and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.

†Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration.

†Can quickly learn and understand modern and current technologies to deliver effective solutions.

†Ability to develop the needed IT Solutions to deliver an executive event.

†Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware.

†Broad working knowledge of networking, storage, and server technologies.

†Experience establishing, administrating, supporting, and sunsetting IT Services for HW/SW Soft.

†Exceptionally responsive and customer service and satisfaction oriented.

†Excellent written and verbal communication skills.

†Confident and respectful presence.

†Can retain composure under high stress and critical situations.

†Ability to gauge clients to determine the appropriate amount of interaction when providing service.

†Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.

†Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.

†Self-motivated and task-oriented.

Preferred Qualifications:

†2+ years of experience in an IT support position working in a large corporate environment.

†1+ years working as dedicated support for C-Level Leaders and their staff.

†1+ years working in a role that requires effective interpersonal communication skills.

†Experience supporting major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings).

†Served as a regular technician for a CEO or member of the Executive Leadership Team.

Education: Bachelors Degree