IT Technician I

Salary: $32,686.00 - $46,578.00 Annually
Location : Spartanburg County, SC
Job Type: FTE - Full-Time
Job Number: 149449
Agency: Spartanburg Community College
Opening Date: 12/11/2024
Class Code AM70
Position Number 149449
Normal Work Schedule Other
Normal Work Schedule (Other) Monday - Thursday 8AM-5PMFriday 8AM-1:30PM
Pay Band: Band 4
Hiring Range - Min.: $32,686.00
Hiring Range - Max.: $46,578.00
Opening Date: 12/11/2024
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures The application must be completed to include unofficial transcript(s), all current and previous work history, salaries, and education. A resume may be attached but not substituted for completing work history and education sections of the application.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Work independently with faculty and staff on the College's central campus to evaluate and resolve their software and/or hardware problems. Setup, maintain, troubleshoot, support, modify all personal computer software, hardware and peripherals including but not limited to desktop, laptop, and tablet PCs, network printers, telephones, etc. as well as provide instruction and consultation. Work to enhance IT products and services. Build and maintain positive client relationships, this position is usually the first IT employee a client sees when a problem occurs.

- Meet with clients to discuss problems and troubleshoots computer hardware, software, and peripheral devices, including but not limited to desktop, laptop, and tablet PCs, network printers, telephones, etc. Orders parts if necessary. Handles warranty replacements. Informs client of what was done to fix the problem.

- Installs new equipment and wiring, including installation, connection, testing, removal and disposal of old equipment, and instructing users in the basic usage of the equipment and any preventive maintenance necessary.

- Participates in departmental projects such as new lab setups, wiring projects, inventory, software and hardware upgrades. Performs preventive maintenance tasks on labs and offices as assigned, including software updates/upgrades and re-imaging of labs as requested. Weekend and evening hours are sometimes required.

- Administrates, maintains, and troubleshoots the College's printing solution, to include all printing-related hardware and software. Ensures all printers are on the network, active, and able to be used. Suggests and submits order requests for replacement of printing peripherals and devices. Manages any server related tasks for printing.

- Be on call no more than one weekend per month for campus computer problems plus for any special events or projects as scheduled.
Minimum and Additional Requirements

High school diploma and experience in information technology, electronics technology systems, or other related areas. Associate degree's or bachelor's degree in a related field may be substituted for the required experience.
Preferred Qualifications

Bachelor's degree or associate's degree in related area and a minimum of two years of related work experience.
Additional Comments

Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.