IT Technician I

Salary: $26.87 - $36.00 Hourly
Location : San Jacinto, CA
Job Type: Full-time
Job Number: 2025-1
Department: Information Technology
Opening Date: 03/27/2025
Closing Date: Continuous

Summary/Objective
Recruitment is open until filled; initial screening on 4/17/2025

IT Technician salary: $26.8653 - $36.0020/hour ($55,879.82 - $74,884.16/year)

4/10 work schedule (Mon - Thur) 7:00 am - 6:00 pm

Summary/Objective

The City of San Jacinto is seeking a customer centric, technically skilled, team player with excellent interpersonal skills to fill the position of Information Technician I. Under direction of the Chief Innovation Officer (CIO) this entry-level position is responsible for providing technical support, installation, and maintenance of software, hardware, and network applications or processes. Incumbents will prepare and track help desk related request as well as assist in hardware and software research, acquisition, ordering, and inventory. Performance expectations include the application of acquired job skills and procedural knowledge to troubleshoot and resolve technical issues of moderate scope and complexity. The work requires customer service skills as frequent contact with end users and coordination of multiple concurrent activities is an essential job duty.
Examples of Duties

Essential Job Functions

Under general supervision and direction from the CIO, this position configures, installs, maintains, and repairs the hardware, operating system, software and associated peripheral equipment associated with workstations, servers, mobile devices, printers and VoIP telephone equipment; works on projects assigned by the Manager of Information Services supporting technology implementations; assesses user training needs and trains users in effective use of applications as appropriate; makes recommendations regarding hardware and software acquisitions; provides audio/visual support for meetings; and performs other duties as required.

1. Responds to, evaluates, and resolves requests for support from end users experiencing issues with hardware, software, networking, VoIP or other computer related technologies.
2. Perform the helpdesk function, including answering phone calls, creating tickets, onsite and remote desktop support, and follow-up on outstanding requests.
3. Diagnose and documents issues, perform remedial actions to correct, recommend solutions, and/or contact appropriate resource for additional assistance.
4. Install and configure end user workstations including operating system, applications, hardware, and peripheral components such as monitors, keyboards, printers and VoIP phones.
5. Installs, maintains, and repairs printers, copiers, and scanners, addressing both hardware and software issues.
6. Maintains and documents hardware and software inventory.
7. Answers questions on the use of hardware and software applications; trains users on security, software and hardware usages and basic computer navigation via instruction and documentation.
8. Participates in testing and evaluating hardware and software products; researches vendors; prepares and tracks paperwork related to the purchase of hardware and software.
9. Under general supervision, assist with development of operations procedures.
10. Organize and maintain various IT files, hardware, and software inventories.
11. As directed, assist in the operation the City's Geographic Information Systems (GIS).
12. Performs other duties as assigned.

Other Job Related Duties Performs related duties or responsibilities as assigned.

Typical Qualifications
Qualification Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education Equivalent to an Associate's degree from an accredited college or university in computer science or related field - or - working towards a Bachelor's degree in Computer Science, Computer Engineering, Information System Technology or related degree.

ExperienceTwo (2) years of responsible experience performing technical support on personal computers and peripheral equipment, including software administration in a multi-user environment.

• Familiarity / experience with Geographic Information Systems (GIS) is a plus
• Knowledge of network protocols a plus
• A+ Certification and/or Network+ Certification a plus

Licenses and Certificates: Possession of a valid Class C California Driver's License with a safe driving record.

Condition of Employment

Must possess and maintain a valid California Driver's License and maintain a clean driving record for insurability through the City of San Jacinto. Failure to maintain license/insurability will result in disciplinary procedures including suspension without pay, demotion, and/or termination without Administrative or Judicial appeal.

Pre-Employment

All employment offers are contingent upon successful completion of a pre-employment physical exam, a criminal background investigation which includes finger printing and a Department of Transportation pre-employment drug/alcohol test.

Knowledge, Skills & Abilities

Knowledge of:

• Windows 7 and Windows 10 in a technical support environment.
• Working Knowledge of the Microsoft Office Suite / Office 365.
• Working knowledge of mobile devices.
• Familiarity with basic IT concepts.
• Principles of information systems configurations especially related to workstations and networks.
• Principles and practices used in the operations and maintenance of workstation hardware and related software systems.
• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• General principles of office automation.
• Business letter writing and record keeping principles and procedures.
• Techniques for providing a high level of customer service by effectively interacting with the public, vendors, and City staff.

Ability to:

• Communicate clearly and easily with users of varying levels of technical expertise; ask questions and get information in order to diagnose computer problems and discern the level of support needed when a problem is presented.
• Read, interpret, and apply a variety of technical information (e.g. technical manual documentation).
• Install, configure, and troubleshoot software and business application systems.
• Train staff on software applications and hardware usage.
• Work with and maintain confidential and sensitive information.
• Prepare clear and concise reports, correspondence, and other written materials.
• Interpret, explain, and ensure compliance with City policies and procedures.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Understand scope of authority in making independent decisions.
• Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Understand and carry out oral and written instructions.
• Work well and cooperatively with others.
• Provide excellent customer service.

Skills:

• Attention to detail.
• Strong technical, analytical, and problem-solving skills.
• Customer focus and dedication to customer satisfaction.
• Excellent communication skills, both written and verbal.
• Strong initiative, self-motivation, and ability to complete tasks on time.
• Ability to work well in a fast-paced, team environment.
• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, computer network servers and backup equipment, phones, photocopiers, filing cabinets and fax machines.

Supplemental Information
Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; the ability to operate a motor vehicle and to visit other City locations.

This classification primarily works indoors and requires movement between work areas. Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification bend, stoop, kneel, reach, crawl, push and pull when installing and repairing computers and various other equipment. Positions in this classification occasionally lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds . click apply for full job details