Apply to: IT Technician Apprentice - Canary Wharf
Vacancy Description
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
- Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Working with team members to troubleshoot both complex and routine computer issues.
- Performing one-on-one computer training on technology when necessary with both students and staff.
- Providing support with password reset issues for both students and staff.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
- Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Key Details
Vacancy Title: IT Technician Apprentice - Canary Wharf
Employer Description: Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
Vacancy Location: 5th Floor, Import Building Republic, 2 Clove Crescent London E14 2BE
Wage Frequency: Custom
Number of Vacancies: 1
Vacancy Reference Number:
Key Dates:
Apply From: 02/04/2025
Closing Date For Applications: 2025-04-:59:59
Interview Begin From:
Possible Start Date: 2025-04-:00:00
Training
Training to be Provided: Information communications technician (Level 3)
Learning Provider
METAGEDU APPRENTICESHIPS LTD
Skills Required
IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Initiative