IT Technician 2

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.

Position: IT Technician 2

Location: Davidson, NC

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Job Description:

• IT Service Operations Senior Support Partner will provide tier III level IT partnership for internal client employees implementing, maintaining and enhancing IT infrastructure.
• This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
• Candidate will have the opportunity to work alongside client Executive Leadership Teams.
• Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners.
• This includes asset management for hardware devices.
• This role will also participate in IT related projects and deployments as needed.
• Candidates are required to be onsite in the Davidson campus during normal business hours, as well as occasional after-hours support.

Responsibilities:

• Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
• Maintain client hardware lifecycle and asset management activities
• Provide partnership and support for IT related projects
• Complete minor and major incident management
• Support application and emerging technology deployment support
• Fulfill hardware and software requests
• Provide employee training related to employee used hardware and IT processes
• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
• Support technical solutions and ensure reliable, secure client endpoint devices.
• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
• Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.
• Coaches and trains new IT Service Operations Specialist

Key stakeholder in Lean activities

• Participates in enterprise root cause analysis and solutioning

Additional Responsibilities:

• Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficiently
• Set up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctly
• Assist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentations
• Manage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operation
• Maintain a high level of confidentiality and professionalism while handling sensitive information and executive communications
• Provide first-line technical partnership for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team
• Take ownership of IT related questions, issues, and requests for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team
• Occasional travel with the Executive Leadership Teams to support applications and IT infrastructure
• Collaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to Infrastructure
• Represent IT Service Operations as the technical liaison to the Advance Manufacturing Team
• Ensure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security posture
• Create standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team.

Ideal Qualifications and Competencies:

• Bachelor's or Associate degree in a related IT technical field
• 10+ years of experience in IT support, with preferably 3-5 years supporting executive or senior management teams
• Experience with the ServiceNow platform
• Experience with supporting shop floor systems & hardware
• Experience with Linux operating systems
• Possess an open and innovative mindset with the ability to see opportunities while evaluating challenges
• Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position
• Demonstrate
• Ability to demonstrate outstanding customer service skills
• Demonstrate excellent oral and written communications skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.