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Functional Title: IT Technical Systems Analyst
Job Title: Systems Analyst III
Agency: Health & Human Services Comm
Department: DSHS Learning Mgmt System
Posting Number: 4292
Closing Date: 05/20/2025
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-21
Salary Range: $4,523.16 - $6,483.33
Shift: Day
Additional Shift: Days (First)
Telework: Travel: Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location: Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: MOS Codes: 0171,8848,8858,181X,182X,255A,255S,25B,25D,25N,26B,3D0X2,3D0X4,62E,681X,682X,781X,782X,CT,CTM,CTR
CYB10,CYB11,ISM,IT,Z Prefix
Brief Job Description: Serves as a Technical Systems Analyst, performing all the necessary IT production support activities associated with web-based applications, including software and hardware configuration management, addressing security vulnerabilities and coordinating with customer and third-party vendors to ensure effective and high-performing systems. Serves as the main technical support point-of-contact for the end customer.
Works under the supervision of an IT Manager, performing complex computer system analysis work. Work involves planning, analyzing, and designing user requirements, test plans and scripts, procedures, utility programs, charts, diagrams, tables, and flowcharts. Work Includes troubleshooting and solving problems and may involve some development. Effectively develops and communicates technical, business, and system requirements, to staff charged with acquiring, developing, and/or implementing products and services. Interacts with the customers to understand the business needs and to effectively communicate the technical solutions to the customer in terms they can understand. Participates effectively on cross-functional teams. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgment. May train others. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.
Essential Job Functions (EJFs): 1. Responsible for supporting complex systems to meet customer needs. Includes analyzing production problems as described by the customer, senior analyst, software vendor, and/or customer support staff, problem solving to keep the customer's applications operational and ongoing maintenance and enhancements to both software and hardware. Ensures systems or products are successfully installed and tested. Prepares and implements test plans, and scripts to ensure quality products or modifications are implemented. Adequately trains other technical support staff, or customer in the successful modifications or implementation to software systems. Will design and/or code complex new programs or modify existing programs. (45%)
2. Responsible for analyses of assigned work requests, using the Help desk remedy process to determine estimated hours and costs of work effort and duration. Develops, submits and maintains all necessary documents according to the appropriate Project Management Life Cycle, System Development Life Cycle, and Governance Processes. Documentation efforts include creating documents, obtaining document approval signatures, and recording documents. Examples are business requirements, cost estimates, change advisory board, project plans, work plans, test plans, system requirements, design documents, data dictionary, entity relation diagrams, flowcharts, and proposals. (30%)
3. Responsible for all security related documentation and scans for assigned application. (10%)
4. Evaluates existing and proposed computer applications to verify business requirements, system requirements, and equipment configurations are considered. Analyzes complex business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs. These duties include coordinating applications interfaces with other areas within the Department, between vendor owned systems, as well as between State Agencies with the coordination of management. (5%)
5. Uses initiative and independent judgment on an on-going basis to identify needs and opportunities to improve business processes through; automation, consolation, efficiency, and provides possible solutions to automation team. (5%)
6. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. (5%)
Knowledge, Skills and Abilities (KSAs): - Knowledge of Software Development Life Cycle (SDLC) principals and procedures.
- Knowledge of common practices and techniques for the electronic exchange of data.
- Knowledge of database management systems.
- Knowledge of information systems project methodologies.
- Knowledge website and database development processes and practices.
- Knowledge of testing principles and methodologies.
- Skill in working collaboratively with stakeholders to achieve consensus and common goals.
- Skill in working collaboratively with web and database developers.
- Skill in planning, scheduling and prioritizing work assignments.
- Skill in written and verbal communications.
- Skill in writing and testing code, including new and maintenance.
- Skill in System Use Cases development and identify potential root causes to system issues.
- Skill in software tools such as MS Azure DevOps, GitHub, or similar.
- Ability to analyze problems and develop solutions to correct the problems.
- Ability to perform detailed work accurately and in accordance with standards.
- Ability to work and communicate effectively with others.
- Ability to meet deadlines and work on projects with changing priorities.
Registrations, Licensure Requirements or Certifications: N/A
Initial Screening Criteria: Preferred graduation from an accredited four-year college or university with major course work in Math, Science, or Computer Science related.
Must have at least 2 years of experience as a software developer or systems analyst.
Additional Information: Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.