IT Technical Aid

Alhambra, California

 Tech Providers
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Position Title: IT Technical Aid
Duration: 12+ month contract with potential for extension
Location: Alhambra, CA, 91803 ( Onsite )
Livescan Required
Interviews will be conducted in person.
Work schedule will be 4/40, 10-hour day within the M-TH or T-F
Work shift ranges from 6:30 AM to 6:30 PM

Position Description
  • The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
  • The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required.
  • Support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials.
  • Will work on medium size office grade printers and high-speed commercial printers as needed.
  • Should be capable of lifting office supplies and equipment of up to twenty pounds.
  • Assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required
  • The IT Technical Aid will possess knowledge and experience in customer service.
  • Decision making.
  • Organizational awareness.
  • Problem solving.
  • Oral communication, speaking and writing.
  • Troubleshooting hardware and software issues.
Skills Preferred
  • Previous experience in a technical support role.
  • Good communication skills and a customer-oriented approach.
Experience Required
  • Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Education Required
  • A high school diploma or equivalent.
Date Posted: 13 May 2025
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