NOW HIRING: Application Technical Specialist I (2 Openings)
Location: Smithfield, RI
Pay Rate: $17.00/hour
Full-Time Onsite Temporary Contract
Position Overview:
Join a dynamic technology rollout call center supporting nationwide hardware implementations in retail environments. As an Application Technical Specialist I , you will provide first-level technical support to technicians, vendors, and contractors implementing new hardware systems in stores.
This role is not customer/consumer-facing; it is highly focused on internal, technical communication and troubleshooting.
Key Responsibilities:
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Answer inbound calls and make outbound calls to field technicians involved in hardware implementations.
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Provide basic technical support and troubleshooting guidance during store installations and upgrades.
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Maintain accurate call records and data tracking using internal systems.
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Use Excel and email to provide updates when not actively handling calls.
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Follow structured project guidelines and escalate issues as needed.
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Work across multiple projects and time zones , including evening or night shifts as needed (with advanced notice).
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Attend and complete paid onsite training (5 days/week; between 8 AM - 8 PM).
Requirements:
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Minimum 1 year of relevant work experience in a technical support, IT, or call center environment.
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High School Diploma or GED (required).
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Strong verbal and written communication skills.
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Basic troubleshooting/problem-solving skills.
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Comfortable using Microsoft Outlook, Word, and Excel.
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Flexibility to work shifts that fluctuate based on project demands, including nights.
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IT hardware installation experience preferred , but not required.
Position Details:
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Job Type: Contract (Temporary)
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Schedule: Monday-Friday, 8-hour shifts (exact timing may vary based on project and time zone)
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Training: Onsite, full-time, and paid
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Start Date: May start earlier than listed; confirmed dates provided after onboarding
If you are interested, please contact Chin Yang at A-Line Staffing :
- Provide computer hardware, software and network technical support to end users
- Resolve technical hardware and software issues
- Provide application users with technical support
- Analyze and resolve network hardware and software problems
- Perform installation, maintenance and support of system software/hardware and user support
- Running network applications to support systems and users
- Provide basic hardware and software troubleshooting
- Diagnose and resolve technical hardware and software issues
- Resolve hardware and software application problems
- Assist users by troubleshooting various technical equipment and software issues
- Installing and maintaining network hardware and software
- Provide technical support via the customer support center help desk
- Diagnosing and resolving hardware/software issues
- Help provide technical support to customers
- Diagnose and resolve software hardware connectivity problems
- Providing technical support for hardware, software, and connectivity
- Refer network and major hardware and software problems to other support personnel
- Refer network and major hardware and software problems to other support personnel
- Help support users with computer related issues
- Order computer hardware and software