Job - IT Systems Technician - Onsite Location- Montgomery, AL Duration - 3 Months Contract to Hire Pay Rate- $22/hr.Position description: - Serve as the 1st Point of Contact for clients and customers at Department of Finance. Perform general troubleshooting with customers via phone contact.
- Document customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system Route unresolved tickets to appropriate Tier 2 staff
- Follow-up and update clients/customers and internal teams as appropriate Follow, review, and update all Service Desk procedures.
- Limited systems administration work.
- Diagnose and resolve problems using documented procedures and checklists in the performance of responsibilities. Resolve, escalate and track customer service tickets through to resolution
Skills Required: 1 year Service/Help Desk experience. General knowledge of troubleshooting and Tier 1 application support.
Great customer service skills.
Excellent communication skills both written and verbal Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g.wireframes/ mockups/ prototypes/ report design etc.)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines. do appropriate follow-up
Preferred Skills /Bonus: Knowledge of Ivalua Procurement application
Knowledge of CGI Advantage application
Knowledge of CGI HRM application
Experience with support or configuring ERP style applications
Two years of experience in troubleshooting and installing business and/or Government applications software
Work Experience Required: • 1 year Service/Help Desk experience and 1 year knowledge of troubleshooting and Tier 1 application support
Education Required: High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems