To assist in the smooth running of the practice systems and the implementation of new IT systems, ensuring staff are appropriately trained in their use.
Duties can include, but are not limited to, administration of databases, user accounts, housekeeping, upgrades, and general enquiries. In addition, the post-holder will be required to provide support to the multidisciplinary team, ensuring all issues are resolved or escalated in a timely manner.
This is a full-time position. Part-time hours would be considered; please state this on your application.
Main duties of the job
Please refer to the Job Description attached for more information on the role and required duties for this post.
About us
SAVILLE MEDICAL GROUP is a large and friendly practice in the centre of Newcastle with a branch surgery at Newbiggin Hall.
We care for approximately 42,500 patients, with a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce consists of 7 GP Partners, 24 Salaried GPs, and an extensive nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members.
We also offer an expanding wellbeing team of 12 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse, and supporting patients who struggle to engage with services and need more support than GPs alone can provide.
Our Primary Care Network is led by one of our GP Partners and Practice Manager, enabling us to collaborate with key partners including the CCG, Newcastle Hospital Trust, LMC, and our Federation. This helps the practice to remain highly proactive in integrating the latest healthcare policies and digital systems, making every day challenging and rewarding.
Job responsibilities
Please refer to the Job Description attached for more information on the role and required duties for this post.
Person Specification Qualifications
- Educated to GCSE level or equivalent
- GCSE Maths and English (C or above)
- Degree in IT (or related subject)
Experience
- Experience with EMIS Web, TPP SystmOne, Desktop operating systems, Windows, Firewalls
- Experience establishing effective office administrative systems
- Experience working in a healthcare setting
Skills
- Clear, polite telephone manner
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving
- Ability to follow policy and procedure
- Motivated
- Flexible and cooperative
- Polite and confident
- Forward thinker
- Ability to work under pressure
- Sensitive and empathetic
- High levels of integrity and loyalty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be required to check for any previous criminal convictions.