IT Systems Engineer

Akron, Ohio

Great Lakes Honda
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Job Type

Full-time

Description

The IT Systems Engineer is responsible for providing hands-on, field-based IT support across multiple locations, including troubleshooting and maintaining desktops, laptops, printers, network components, and software. This role requires on-site problem-solving skills, physical mobility, and the ability to work in various environments.

Requirements

Primary Duties:
  • Perform on-site installation, maintenance, and troubleshooting of IT infrastructure, from ISP to end-user devices.
  • Support and troubleshoot various operating systems, including Windows (10 & 11), macOS, and ChromeOS.
  • Maintain and configure network components, including routers, switches, firewalls, and security systems.
  • Provide support for IP phone systems and Wi-Fi networks.
  • Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
  • Manage and troubleshoot network services, including IP addressing, subnet masking, DNS, and DHCP.
  • Work in a fast-paced, physically active environment, including moving between locations, climbing ladders, and lifting equipment.
Additional Duties:
  • Maintain a positive attitude and work effectively as part of a team.
  • Manage time efficiently and prioritize tasks effectively.
  • Communicate clearly with end-users, keeping them informed throughout the troubleshooting process.
  • Stay up to date on IT trends and emerging technologies.
Education & Experience:
  • Must have hands-on, field-based IT experience. This role is not suited for those with only phone-based support experience.
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
  • Minimum of 2 years of on-site technical experience in a similar role.
Skills & Physical Requirements:
  • Strong customer service and communication skills.
  • Ability to manage and resolve incidents involving multiple technologies and vendors.
  • Must be physically capable of performing the job, including:
    • Lifting and carrying IT equipment
    • Climbing ladders and working in various physical environments
    • Driving to various office locations safely and quickly
  • Valid driver's license and reliable transportation required.
Job Details:
  • Job Type: Full-time
  • Compensation: $55-65k (Salary)
  • 401k, Medical Insurance, Paid Sick, Paid Vacation
  • Schedule: Monday - Friday, 8 AM - 5 PM (some scheduled weekend work required)
  • Travel: Periodic travel required, some overnight
  • Company Vehicle during travel work assignments

Salary Description

$55000.00 - $65000.00 annually
Date Posted: 14 March 2025
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