Job Type
Full-time
Description
The IT Systems Engineer is responsible for providing hands-on, field-based IT support across multiple locations, including troubleshooting and maintaining desktops, laptops, printers, network components, and software. This role requires on-site problem-solving skills, physical mobility, and the ability to work in various environments.
Requirements
Primary Duties: - Perform on-site installation, maintenance, and troubleshooting of IT infrastructure, from ISP to end-user devices.
- Support and troubleshoot various operating systems, including Windows (10 & 11), macOS, and ChromeOS.
- Maintain and configure network components, including routers, switches, firewalls, and security systems.
- Provide support for IP phone systems and Wi-Fi networks.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Manage and troubleshoot network services, including IP addressing, subnet masking, DNS, and DHCP.
- Work in a fast-paced, physically active environment, including moving between locations, climbing ladders, and lifting equipment.
Additional Duties: - Maintain a positive attitude and work effectively as part of a team.
- Manage time efficiently and prioritize tasks effectively.
- Communicate clearly with end-users, keeping them informed throughout the troubleshooting process.
- Stay up to date on IT trends and emerging technologies.
Education & Experience: - Must have hands-on, field-based IT experience. This role is not suited for those with only phone-based support experience.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
- Minimum of 2 years of on-site technical experience in a similar role.
Skills & Physical Requirements: - Strong customer service and communication skills.
- Ability to manage and resolve incidents involving multiple technologies and vendors.
- Must be physically capable of performing the job, including:
- Lifting and carrying IT equipment
- Climbing ladders and working in various physical environments
- Driving to various office locations safely and quickly
- Valid driver's license and reliable transportation required.
Job Details: - Job Type: Full-time
- Compensation: $55-65k (Salary)
- 401k, Medical Insurance, Paid Sick, Paid Vacation
- Schedule: Monday - Friday, 8 AM - 5 PM (some scheduled weekend work required)
- Travel: Periodic travel required, some overnight
- Company Vehicle during travel work assignments
Salary Description
$55000.00 - $65000.00 annually