IT Systems Administrator / Solutions Engineer
Job Summary:
Our client in Irvine, CA is looking for an IT Systems Administrator / Solutions Engineer. This is a contract position.
What You Will Do:
We are seeking a highly motivated and versatile IT Systems Administrator / Solutions Engineer to join the Digital Workplace & Solutions team, focusing on our enterprise search and AI applications. This role will focus on development of custom features for our Enterprise Search application, Glean. The role will bridge the gap between our admins and internal business users, ensuring successful adoption and utilization of our cutting-edge technologies. You will leverage your strong technical background in development and integration to understand complex systems, while also possessing excellent communication and training skills to empower our users.
As an IT Systems Administrator / Solutions Engineer, you will be a key contributor to the success of our enterprise search and AI initiatives, acting as a technical consultant, trainer, and problem solver. You will be responsible for designing, building, and optimizing our Enterprise Search solution, while also understanding user needs, translating them into actionable solutions, and providing ongoing technical support and guidance.
Responsibilities:
- Develop and deploy AI-powered search systems: This includes utilizing technologies like natural language processing (NLP), machine learning (ML), and deep learning to understand user intent, extract meaningful insights from data, and deliver accurate search results. Develop a deep understanding of our enterprise search and AI platforms, including their architecture, functionalities, and APIs.
- Optimize search algorithms: Continuously improve search algorithms' accuracy, efficiency, and scalability to handle large volumes of data and complex search queries.
- Integrate with diverse data sources: Connect the search system with various data sources across the organization, including databases, document repositories, cloud storage, and enterprise applications.
- Personalize search experiences: Tailor search results based on user roles, preferences, prompts, and past interactions to provide a more relevant and engaging experience.
- Ensure data security and privacy: Implement robust security measures to protect sensitive information and comply with data privacy regulations.
- Build custom generative AI solutions: Create custom generative AI apps and agents securely and at scale on the Glean platform.
- Stay up-to-date with AI advancements: Continuously research and evaluate new AI technologies and techniques to enhance the search system's capabilities.
- Support End Users: Troubleshoot and resolve technical issues related to search and AI applications.
- User Enablement & Training: Conduct "Train the Trainer" sessions and workshops to empower internal business users to utilize our search and AI tools effectively. Host prompt-a-thons, office hours and provide personalized support to address user questions and challenges. Develop and maintain user training materials, including tutorials, FAQs, and knowledge base articles. Communicate complex technical concepts to non-technical audiences in a clear and concise manner. Gather user feedback and translate it into actionable insights for product development and training improvements.
- Solution Design & Implementation: Collaborate with business users to understand their specific needs and requirements related to search and AI. Design and implement customized solutions to address user challenges and optimize search and AI. Assist in the development of use cases and best practices for leveraging our search and AI applications.
What You Will Need:
Basics:
- 3-5+ years of experience in enterprise search engineering.
- Strong hands-on experience with Glean, including indexing, query processing, and search optimization.
- Proficiency in at least one programming language (e.g., Python, Java, Go).
- Experience with AI/ML techniques for search, such as natural language processing (NLP), information retrieval, and ranking algorithms.
- Familiarity with various data storage and processing technologies (e.g., databases, cloud storage, data pipelines).
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills (ability to host training sessions, add input to status reports, optimize analytics dashboards, etc.)
How You Will Be Successful:
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business "First"
- Embrace Diversity and Take Risks
What We Offer:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) with matching contributions
- Paid Time Off
- Employee Discounts
- Free training on all Altair products
Why Work with Us:
Altair is a global technology company that provides software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit
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At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.