IT Systems Administrator

Are you ready to become a RealmOne WARRIOR. RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals. Join us on this journey as we execute this new mission-critical contract providing Cybersecurity Expertise and Risk Management. Your effort and expertise are crucial to the success and execution of this impactful mission that is critical in ensuring mission success through Customer Service Specialists, Database Engineers, Information Systems Security Officers, Information Systems Security Engineers, Sharepoint Developers, Systems Engineers, Network Engineers, and IT Engineers by improving, protecting, and defending our Nation's Security. This position includes Shift Work: Day Shift Monday - Friday Job Description: We are seeking a highly skilled and detail-oriented IT Systems Administrator to provide comprehensive IT support, including implementation, troubleshooting, and maintenance of IT systems across multiple site locations. The ideal candidate will have experience in system administration, network configuration, user support, and IT operations, ensuring smooth and efficient performance for local and off-site facilities The Level 2 IT System Administrator shall possess the following capabilities: System Implementation, Troubleshooting, & Maintenance: Provide support for the implementation, troubleshooting, and maintenance of IT systems. Manage the daily activities of configuration and operation of IT systems to optimize performance. Perform system capacity analysis, resource utilization optimization, and system performance enhancements. Provide in-depth experience in troubleshooting IT systems and delivering detailed analysis and feedback to agency management and internal customers for escalated tickets. Help Desk & Technical Support: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of issues. Provide assistance to users in accessing and using IT systems. Support IT systems, including daily operations, monitoring, and troubleshooting of client/server/storage/network devices and mobile devices. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for dispatch system and hardware problems, ensuring continued involvement in the resolution process. Hardware Deployment & Replacement: Initiate and complete the replacement of phones and thin clients across multiple site locations. Manage the imaging, deployment, replacement, and troubleshooting of computer systems and phones across different networks. System Administration & Network Management: Configure and manage UNIX and Windows operating systems, including installation, troubleshooting, and maintenance of system integrity. Implement operating system enhancements to improve reliability and performance. Perform system administration tasks, including creating and deleting computer accounts in Active Directory (AD), assigning and updating IP addresses within DHCP, and managing system entries in SCCM during deployments and workstation replacements. Conduct network surveys prior to equipment installation across multiple networks. Technical Support & Configuration: Complete the configuration and installation of Video Teleconferencing (VTC) systems. Provide training support to personnel during scheduled deployments. Inventory & Compliance Management: Provide updates to ISSOs and property managers regarding managed equipment assignments and transfers. Stakeholder Communication: Maintain clear and consistent communication with customers and project managers to ensure task accuracy and completeness. Qualifications: Ten (10) years' experience as a System Administrator (SA) in programs and contracts of similar scope, type, and complexity. One (1) year of experience in Enterprise IT systems and projects, managing and performing integration operations and maintenance activities on multiple system domains of various security classification levels and diverse user bases concurrently. Experience in system administration, network configuration, and hardware deployment. Proficiency in Active Directory (AD), DHCP, and SCCM. Strong troubleshooting and problem-solving skills. Ability to configure and manage UNIX and Windows operating systems, ensuring stability and security. Experience optimizing system operations, analyzing system capacity, and planning for future needs. Excellent communication and organizational abilities. Experience providing IT training to end-users. This role requires a proactive and adaptable IT professional capable of managing multiple tasks efficiently while ensuring seamless IT operations. If you have a passion for technology, system administration, and IT support, we encourage you to apply. Certifications Required: Security+ Position requires active Security Clearance with appropriate Polygraph Pay Range: 105,000-150,000 The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role. RealmOne Benefits: Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available. Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor (immediate vest) - 5% annual profit share (vesting req'd). Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training. Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance. MORE BENEFITS FOR EVERY LIFESTYLE. - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules Generous referral bonus program - Employee appreciation + family-friendly corporate events and much more. ABOUT US RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges. Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors. RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia. RealmOne has won numerous awards, to include Top Workplaces by the Baltimore Sun. Across more than 20 prime contracts, RealmOne is a premiere innovator for the Government and Department of Defense, and our team is located across the United States. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.