Job Type
Full-time
Description
Job Summary We are seeking a skilled and detail-oriented IT Systems Administrator to join our team. This role will be responsible for the installation, configuration, maintenance, and support of all IT infrastructure, ensuring its reliability, security, and optimal performance. This is a critical position for the company and requires a drive for continuous improvement in managing our systems, networks, and servers to ensure the efficient operation of our business.
Essential Functions Systems Maintenance and Monitoring:
- Install, configure, and maintain workstations, printers, scanners, phone systems, and networking equipment.
- Monitor system performance, troubleshoot issues, and ensure uptime over all facilities.
- Implement security updates and patches to protect against vulnerabilities.
Network Management:
- In coordination with outside contractors, administer and maintain network infrastructure, including routers, switches, and firewalls.
- Configure and optimize network protocols, IP addressing, and VPNs.
- Troubleshoot network connectivity and performance issues.
User Support:
- Assist with technical support to end-users, resolving hardware and software problems.
- Assist Set up and manage user accounts, permissions, and access controls.
- Assist with onboarding and training employees in IT policies and procedures.
Security and Compliance:
- Implement and enforce IT security policies, procedures, and access controls.
- Conduct regular security audits and vulnerability assessments.
- Ensure compliance with relevant data protection regulations and industry standards.
Documentation and Reporting:
- Maintain accurate records of system configurations, network diagrams, and software licenses.
- Generate reports on system performance, incidents, and resource utilization.
- Develop and update IT documentation for internal use.
Infrastructure Planning and Scalability:
- Assess current IT infrastructure and propose improvements for scalability and efficiency.
- Plan and execute technology upgrades and migrations as needed.
- Collaborate with management to define IT strategy and budgets.
Requirements
Required Skills/Abilities - Proven experience as an IT Systems Administrator or similar role.
- Proficiency in Windows workstation management.
- Strong knowledge of network protocols, security principles, and best practices.
- Proficiency with Azure and 0365 administration.
- Excellent problem-solving and communication skills.
- Strong customer service skills.
- Networking and Microsoft certifications are a plus.
Education and Experience Required:
- Degree or equivalent experience in Information Technology, Computer Science, or related field.
- Customer Service Experience.
- Driver's License and vehicle required (mileage reimbursed)
Preferred:
- Experience and comfortability with a variety of IT hardware and software.
- Experience with Azure and 0365 administration.
- Familiarity with Warehousing and Logistics is a plus.
- Fast-paced customer service experience in a professional atmosphere.