Job Description
ROLE SUMMARY The IT Support Technician will be the first point of contact for employees seeking technical assistance over the phone or through tickets. This role involves answering queries on basic technical issues and offering advice to solve them. The ideal candidate will have a keen eye for detail, excellent communication skills, and the ability to perform remote troubleshooting.
This is a full-time, in-office, nonexempt role, being paid $18 per hour.
This is an early morning position with working hours from 6am to 2pm. The employee will be expected to start the day early to support business operations.
ABOUT GREENIX Join one of the fastest growing businesses in Utah. Greenix has been recognized as one of "Utah's Fast 50" businesses for 3 years running and named "Utah's Emerging 8" businesses to watch. By sticking to our core values, we are redefining the pest control service industry.
- Building Lasting Relationships
- Going Beyond
- Creating Opportunities
- Doing What Is Right, Always
If our core values resonate with you, we would be excited to add you to our team.
DUTIES & RESPONSIBILITIES - Respond to support calls and emails promptly and professionally.
- Escalate tickets and calls to appropriate senior staff when necessary.
- Provide login support and assist users with password resets and account unlocks.
- Guide users through basic IT support tasks
- Maintain a high degree of customer service for all support queries and adhere to all SLAs
- Stay current with system information, changes, and updates.
QUALIFICATIONS & REQUIREMENTS - Excellent problem-solving and communication skills.
- Ability to provide step by step technical help, both written and verbal
- Preferred: Familiarity with Microsoft systems
- Preferred: Previous IT experience
WHAT WE OFFER - Medical insurance with subsidized premiums for employees and enrollees.
- Dental, vision, disability, accident, and life insurance options.
- 401(k) retirement program with company match of up to 5% percent of employee contributions.
- Employee assistance program (EAP), offering support for emotional, financial, legal, health, or work-related struggles for you and your dependents.
- Paid leave for all of life's reasons.
As part of our dedication to the diversity of our workforce, Greenix is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application and employment procedures.