Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly - it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You'd report directly to the Director of IT.
Key Responsibilities:
- Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
- Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
- Assist with device deployments: unboxing, installation, cable management, network testing
- Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
- Troubleshoot and resolve basic hardware and software issues; escalate complex problems
- Maintain IT asset tracking and records for device assignments
- Work directly with end users to ensure smooth IT operations
- Help keep IT equipment and workstations clean using proper tools (eg, HEPA vacuums)
Qualifications:
- Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
- Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
- Willingness to learn and expand IT skills
- Strong communication and customer service skills
- Ability to follow procedures, work independently, and collaborate in a fast-paced environment
- CompaTIA A+ preferred