IDR is seeking an IT Support Technicianto join an exciting client here in Texas. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today.
Position Overview:The IT Support Technician I provides technical support to faculty, staff, students, and departments, focusing on basic hardware and software maintenance. Helpdesk/Call Center roles involve answering calls, offering remote support, and performing tasks similar to the desktop support team, with equal access.
Required Skills: - 1-3 years of professional experience providing hands on support
- Experience working with ticketing systems - ServiceNow is what they use (Salesforce, ZenDesk, or any other home grown system)
- Experience with Windows, Microsoft Office Suite (Outlook, excel, etc.)
- Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.
What's in it for you? - Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more.
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR? - 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row