Overview
Responsible for general customer support for students, faculty and staff of the Touro College of Osteopathic Medicine (350+ users).
Responsibilities
Responsible for general customer support, to include, but not limited to, as much of the following as possible:
- Provides technical assistance for faculty, students and staff
- Respond to service tickets
- Performs troubleshooting of desktop computers and peripherals
- Monitors Print Server and printing management software
- Assist with the operation of E-Mail listserv for faculty, staff, and student body
- Assist with network (wired and wireless) related issues
- Printer maintenance
- Setup andmaintain AV systems of OSCE rooms
- Assists students and instructors with Canvas/Yuja issues
- Troubleshoot Zoom issues
- Other duties as required by the IT Director
Qualifications
Education/ Experience
- Bachelor's Degree or equivalent industry experience.
- At least 2-4 years IT experience.
Knowledge/ Skills/ Abilities
- Team player with the ability to work independently when necessary
- Excellent communication, time management, and organizational skills
- Ability and strong desire to learn new technology
- Great communication skills while dealing with customers
- Knowledge of Windows Workstations and Mac OSX.
- Knowledge of Microsoft Office Suite including Word, Excel, Power Point, & Outlook
- Basic understanding of Audio-Visual equipment
- Internet research
- Must be able to work collaboratively and effectively with colleagues in a team environment.
Maximum SalaryMinimum Salary