IT Support Technician Compensation ranging from $24 to $30 per hour with excellent opportunities for advancement. Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Join a collaborative IT team where you can unleash your potential as an IT Support Technician. Bring your expertise to an industry leader recognized for operating one of the largest e-commerce platforms in the U.S.
Work Together. This is an on-site role at our Pleasant Prairie, WI location, and we welcome candidates who share our commitment to excellence.
Working Hours: Monday to Friday, 6 AM to 2:30 PM
Key Responsibilities- Troubleshoot and provide support for desktop, laptop, and data center hardware/software issues effectively.
- Create and manage incident tickets to accurately document and route issues to the appropriate support teams.
- Manage and address major IT incidents efficiently to minimize business disruptions.
- Support IT operations, including data backups, AS400 IPLs, server reboots, off-site tape management, and reporting tasks.
- Perform user account setups, security maintenance, and systems monitoring to ensure optimal operation.
Minimum Qualifications- High school diploma or equivalent required; Bachelor's degree preferred.
- A minimum of 3 years of experience as an IT Support Technician or Data Center Operator.
- Proficient in incident, change, and problem management within a multi-location data center environment.
- Experience with ITIL-compliant Service Management platforms, particularly ServiceNow.
Benefits Overview- Comprehensive health insurance and 401(k) plan with a 6% employer match that begins on day one.
- Various bonus programs to reward your contributions.
- Paid holidays and a generous paid time off policy.
- Tuition Assistance Program supporting continued professional development.
Employee Benefits- Access to an on-site café and a top-tier fitness center with personal trainers available at no cost.
- Enjoy over four miles of beautifully maintained walking trails for your leisure.
About Uline Uline, a family-owned business, is North America's leading distributor of shipping, industrial, and packaging materials, employing over 9,000 people across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled