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Description
Who We Are:
FLANDERS is a world leader in renewing machines for heavy industry, specializing in the largest and most intricate applications. Our expertise encompasses distributing, servicing, repairing, designing, and manufacturing electric rotating machines. Additionally, we take pride in offering cutting-edge AI-powered condition-based monitoring, customized controls, seamless systems integration, and advanced automation solutions.
What We Are Looking For:
This person serves as the initial point of contact for all of FLANDERS' Information Technology requests. They will work to resolve any issues that arise and seek out assistance from others within the department when needed in order to get the issue resolved.
What You Will Do:
• Information Technology
o Provide phone support and desk-side support for users of FLANDERS' IT resources.
o Logs Support Tickets and document resolutions.
o Provision hardware for end users including computers, printers, telephones, and peripherals.
o Assist with systems, networking, and software projects.
• Customer Service
o First contact for all daily IT requests keeping customer service as a number one priority.
o Adequate phone/email coverage is a necessity of this position; accordingly, attendance and punctuality have elevated importance.
o Fulfill user requests patiently and expeditiously while remaining courteous.
o Maintain positive relations with co-workers, vendors, and FLANDERS' customers.
• Other
o Observe all safety procedures and use proper safety equipment including but not limited to eye, ear, and hand protection.
o Maintain a clean, neat, and safe work environment at all times.
o Operate and maintain equipment in a safe manner at all times.
o Promote strong company image and maintain positive working relationships at all times including professional behavior with customers (very limited) and department co-workers (daily basis).
o Provide outstanding customer service at all times.
o Perform work according to established company policies and procedures.
o Perform other duties as requested.
What You Need:
• Education:
o Associate's degree in Computer Science, Computer Information Systems, or a similar field or an equivalent combination of education and/or experience.
• Experience:
o Prior computer service and/or customer service experience.
o Cabling experience is a plus.
o Cisco networking experience is a plus.
• Other:
o Ability to perform advanced math functions including addition, subtraction, multiplication, division including understanding fractions and percentages.
o Ability to read, write, and comprehend simple to complex written and verbal instructions.
o Ability to understand, perform, and retain various job related training, operational, and safety procedures.
o Ability to exercise initiative, judgment, and decision making related to routine duties within set company standards
Values Statement:
Cares for people; shows humility; acts with absolute integrity and trustworthiness; never gives up; continually grows; and demonstrates excellence.
Date Posted: 04 May 2025
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