One of IDR's top clients is seeking an
IT Support Technician to join their team in Cumming, GA.
Please note this is a fully onsite position.
Responsibilities of the IT Support Technician: - Respond to and resolve level 1 and 2 helpdesk tickets, providing remote and on-site technical support to end users.
- Perform PC imaging, software installation, troubleshooting, and repair of computer networks, workstations, and peripheral equipment.
- Identify and resolve hardware and software issues, maintaining clear documentation within helpdesk systems.
- Assist with IT equipment setup, cabling, and scheduled maintenance, including UPS battery replacements.
- Support inventory management of equipment, software, and licenses, while communicating effectively with staff and external partners.
Required Skills of the IT Support Technician: - 2+ years of relevant experience in IT support or a related technical field.
- Associate's degree in Information Technology, Computer Science, or a related discipline.
- Strong knowledge of computer hardware (PC, Mac, Chromebook), network infrastructure, operating systems, application software, and information security best practices.
- Experience diagnosing and resolving computer hardware, software, and network issues using standard troubleshooting tools and remote support utilities.
- Proficiency in deploying and maintaining technology hardware and software applications, with the ability to effectively train end users.
What's in it for you? - Join a flexible, friendly, laid-back work environment
- Enjoy true work/life balance
- Join an extremely secure organization
- Advance your career by joining an organization that believes in promoting from within
Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row