Commute: Fully Onsite in Carrollton, GA
On-call rotation requirement
Reports to: IT Manager
Position Summary
The position plays a key role in ensuring the efficiency and reliability of company-wide IT systems. This hands-on role requires a proactive problem solver who can provide technical support, manage user accounts and devices, and assist in maintaining critical business infrastructure. The ideal candidate will be self-motivated, highly energetic, and passionate about delivering excellent service in a dynamic manufacturing environment.
Key Responsibilities
- Provide on-site and remote end-user support for technical issues involving systems, hardware, software, and connectivity.
- Administer and support user devices including laptops, printers, barcode scanners, and related peripherals.
- Handle system access requests, including the creation and deactivation of user accounts.
- Maintain and troubleshoot Windows-based workstations and mobile computing devices.
- Support network functionality including Wi-Fi connectivity, basic cabling issues, and device configuration.
- Assist with system monitoring, data backups, software updates, and security patching.
- Participate in vendor interactions for hardware/software procurement and support.
- Coordinate with internal teams to install, upgrade, or replace IT systems and tools.
- Document technical procedures and support activity logs accurately and consistently.
- Stay informed on emerging technologies and IT best practices relevant to the business.
Skills and Qualifications
- 2+ years of professional IT support experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proficiency with Microsoft 365, Windows OS, Windows Server, and Active Directory management.
- Foundational knowledge of networking concepts and equipment.
- Strong troubleshooting abilities across hardware, software, and network-related issues.
- Comfortable working in a physically active environment with varying responsibilities.
- Familiarity with ticketing systems, IT documentation, and inventory tracking.
- Excellent communication, organization, and multitasking skills.
- Industry certifications (e.g., CCNA) and prior experience in a manufacturing environment are considered strong assets.
Preferred Traits
- Customer-focused mindset with a dedication to resolving issues promptly and professionally.
- Capable of working independently and managing shifting priorities.
- High level of energy, accountability, and attention to detail.
- Enthusiastic about contributing to team goals and cross-functional collaboration.