IT Support Technician II

Job Description

An employer in the Carlsbad, CA area is looking for an IT Support Technician II to join their team. This person will be joining a team of 5+ technicians and will be responsible for providing general IT, hardware, software, and installation support to 1k+ end users both in-person and remotely. They will respond to customer inquiries via a ticketing system, approximately tickets per day. Support consists of but is not limited to, troubleshooting Windows 10 and Office 365 issues, imaging and configuring desktops for new hires, and installing hardware and equipment. This individual will work on-site, roughly 70% of support will be done remotely and the remaining 30% will require physical attention. The employer is looking for a self-motivated team player with strong customer service skills to join their team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Skills and Requirements

3+ years in IT, supporting enterprise level companies at Tiers I & II level

Experience with software & hardware support Windows, MacOS and basic networking

Well versed in O365 application administration, including SharePoint

Experience with Entra (formerly known as Azure AD) & Intune

Experience with SolarWinds ticketing system or similar Bachelors degree in related field

A+ or MCSE certification

Experience with Okta

Experience with Cayosoft null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .